Chin Lim Dental (Krystal Point)
According to our open methodology, this clinic scored 54.4/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #4 of 18 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#454.4/100
- Best for Expats#554.5/100
- Best for Dental Implants#547/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#239.8/100
- Best English-speaking Clinics#360.3/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Clinic site (dentistpenang.my) has no anaesthesia/sedation info.
Summary
Multi-branch group (7 branches islandwide including Krystal Point, i-Avenue, Sungai Ara, Butterworth, Bukit Mertajam) offering implants, orthodontics (braces, Invisalign, Damon), crowns, veneers and oral surgery. English website (with Malay option), named lead dentists, and per-branch WhatsApp contacts. The i-Avenue branch reports a 4.9 Google rating from about 260 reviews.
Strengths
- Information Transparency: 20 of 20 points.
- No red flags identified in public sources.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed [s1] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos [s1] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ? | Prices or price ranges published | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-25 [chin-lim-dental-krystal-point-refresh] | 6/6 |
| ✓ | Google review volume [chin-lim-dental-krystal-point-refresh] | 3/3 |
| ✓ | Review recency [chin-lim-dental-krystal-point-refresh] | 3/3 |
| ? | Clinic responds to reviews | 0/2 |
| ? | No recurring complaints | 0/2 |
| ? | No suspicious review patterns | 0/2 |
| ? | Active Facebook presence | 0/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms [s1] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery [s1] | 2/2 |
| ? | Pediatric dentistry | 0/1.5 |
| ? | Emergency care | 0/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible [s1] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ? | Convenient opening hours | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang", "Penang dental clinic for expats".
| ? | Mentioned for: best dentist Penang | 0/1 |
| ? | Mentioned for: English speaking dentist Penang | 0/1 |
| ? | Mentioned for: dental implants Penang | 0/1 |
| ? | Mentioned for: emergency dentist Penang | 0/1 |
| ? | Mentioned for: Penang dental clinic for expats | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Elben Lim Jo Han [s1] [chin-lim-dental-krystal-point-lic] | Oral Implantology (Clinical Director) | 3324 (Malaysian Dental Council) |
| Dr. Chin Hoi Cheng [s1] [chin-lim-dental-krystal-point-lic] | — | 3713 (Malaysian Dental Council) |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Price Transparency: Prices or price ranges published
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: No recurring complaints
- Reputation & Reviews: No suspicious review patterns
- Reputation & Reviews: Active Facebook presence
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Emergency care
- Communication & Service: Response speed
- Communication & Service: Convenient opening hours
- AI & Search Visibility: Mentioned for: best dentist Penang
- AI & Search Visibility: Mentioned for: English speaking dentist Penang
- AI & Search Visibility: Mentioned for: dental implants Penang
- AI & Search Visibility: Mentioned for: emergency dentist Penang
- AI & Search Visibility: Mentioned for: Penang dental clinic for expats
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://dentistpenang.my/ |
|---|---|
| Phone | +60 4-645 1005 |
| +60 11-1658 6161 | |
| Google Maps | Map listing |
| Address | B303-1-16, B303-1-17 & B303-2-17, Krystal Point, Jalan Sultan Azlan Shah, 11900 Bayan Lepas, Penang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://dentistpenang.my/ | branches, addresses, phones, WhatsApp, services, dentist names, English site | 2026-07-14 |
| s2 | https://dentistpenang.my/location/i-avenue/ | i-Avenue branch reviews | 2026-07-14 |
| chin-lim-dental-krystal-point-refresh | https://www.google.com/maps/place/Klinik+Pergigian+Chin+Dental+Clin… | Google rating 4.9 (1132 reviews) as of 2026-08-25 | 2026-08-25 |
| chin-lim-dental-krystal-point-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | searched: Practitioner Name='ELBEN', State=PULAU PINANG -> ELBEN LIM JO HAN (3324), DENTAL SURGEON. Principal registered premise (PRINCIPLES) is KLINIK PERGIGIAN E.L. LIM, Ideal Avenue, Medan Kampung Relau 1, Bayan Lepas, year 2026; also listed OTHERS at KLINIK PERGIGIAN CHIN, B303-1-17 & B303-2-17 Krystal Point -- matches this clinic's address exactly, year 2026 -- plus 3 further E.L. Lim-branded premises in Butterworth, Bukit Mertajam, Sungai Ara and Sri Petaling (KL), all year 2026. | 2026-08-25 |
Change History
| Date | Change |
|---|---|
| 2026-08-25 | License verification 2026-08-25 against MDC registry: found and matched both named doctors -- Dr. Chin Hoi Cheng (3713, principal registration at this exact premise, year 2026) and Dr. Elben Lim Jo Han (3324, secondary/OTHERS registration here, principal registration at his own separate E.L. Lim clinic in Bayan Lepas, year 2026). Premise confirmed as an active registered dental clinic; MDC has no separate clinic license number so clinicLicense left null. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged (Maps lists the profile as 'Klinik Pergigian Chin Dental Clinic Bayan Lepas' / 'Chin Dental Surgery' rather than 'Chin Lim Dental'); recorded Google rating 4.9, review count up from - to 1,132, geo coordinates, and Maps place URL. |
A question or a correction?
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