Changelog
Every data update, correction, and methodology change is logged here and in each clinic's own change history. The rating updates whenever the underlying public data changes.
| Date | Subject | Change |
|---|---|---|
| 2026-10-16 | Methodology v1.4.2 | Clarified when dentist names count: a name published by the clinic counts when it lets a patient find the dentist in a professional register; a first name alone is not enough, nor is a first name with a patronymic where surnames are in use. Applied the same day to the clinics whose own channels name their dentists by first name only, which lose the points for dentist names. No other score changes. |
| 2026-10-07 | Family Dental Clinic | Re-read on 2026-10-07: the clinic's website (home, team, treatments, contact and enquiries pages, the four area pages and every treatment page — 60 pages in all), its Google listing and its Dental Departures profile. Confirmed: treatments, equipment (panoramic and cephalometric X-ray, no CBCT), WhatsApp booking, opening seven days a week, same-day help for sudden pain, care for tourists and expats; Google 4.9 from 231 reviews, newest 2026-09-30, owner replies up to 2026-09-29. Recorded: the team page now names Dr. Tan Wei Sern, Dr. Michelle Goh and Dr. Soo Ping Qin; the Google listing gives a 5 PM closing on Monday, Tuesday and Friday while the site says 6pm. The price tables on the site remain general Malaysian market ranges, not the clinic's own fees. Corrected: recurring complaints — of the five one-star reviews only one falls within the last 24 months (June 2025, a charge not announced beforehand); the earlier reviews disputing a bill date from 2018 and 2023, so no current pattern is recorded. Still unverified: the Facebook page and TripAdvisor were not re-read on this date. Visibility re-checked on 2026-10-07 with the five canonical Penang queries, read once for every card compared; AI Overviews, local results and the first page of web results all counted. The clinic appears in 4 of the five. |
| 2026-10-07 | Joy Dental Clinic (Pulau Tikus) | Re-read on 2026-10-07: every page of the clinic group's website (the pages in its menu, the team page and ten treatment pages that are still served but no longer linked from the menu), the group's braces page, the branch's Google listing and reviews in four sort orders, the group's Facebook pages and the Malaysian Dental Council register. Recorded: Google 5.0 from 189 reviews, newest 2026-09-28; the listing's first one-star review (2026-09-20), which the clinic answered; every review read carries an owner reply. Corrected: individual service pages changed to no — only braces and teeth whitening have a page linked from the menu; the other ten treatments are unlinked menu items, and seven of their old pages hold placeholder text. Corrected: the dentist's name for this branch now rests on the site's team page alone ("Dr.Gillian"); the part of the braces page that names Dr. Gillian Tham is not displayed to visitors. Confirmed: no standing fees (the braces page gives monthly instalments and invites a quote request), twelve treatments listed, WhatsApp booking, Saturday opening, structured data for the branch and no emergency service documented; the dental council register lists Dr. Gillian Tham (14907) at 33-B Jalan Cantonment under an earlier clinic name. Confirmed: the two reviews that mention a free gift from the clinic (2026-08-26 and 2025-12-12) are still on the listing, so the review-pattern entry stands. Corrected: cone-beam CT changed from no to not recorded - the site describes no equipment at all. Still unverified: whether the clinic works with foreign patients. Visibility re-checked on 2026-10-07 with the five canonical Penang queries, read once for every card compared; AI Overviews, local results and the first page of web results all counted. The clinic appears in 1 of the five. Google indexing is recorded as good: a search for the clinic's name returns its own site first. |
| 2026-10-07 | Methodology v1.4.1 | Added a limit on re-checks made at a clinic's request: the next request from the same clinic about its own page is taken up no sooner than one month after the last re-check made at its request, which is dated in the clinic's change history; requests sent earlier are not processed. Corrections reported by anyone else are handled as before. No score changes. |
| 2026-10-07 | Penang Dental Surgery | Re-read on 2026-10-07 together with a neighbouring clinic's review: all four pages of the clinic's site, its Google listing and reviews, its Facebook page, its WhatClinic profile and the Malaysian Dental Council register. Confirmed: six dentists named with qualifications, all registered at the clinic's address; ten services explained on one page; WhatsApp contact, online appointment form and Saturday opening; no fees are published and no emergency service is described. Google: 4.6 from 226 reviews, newest dated 2026-09-04. Corrected: the clinic's replies to reviews date from 2018 to 2023 and none of the 2026 reviews read carries one, so it is no longer recorded as answering reviews; the lowest-rated reviews read are older than 24 months and concern different matters, so no current pattern of complaints is recorded; presence on other review platforms now rests on the clinic's WhatClinic profile (4 verified reviews). Still unverified: cone-beam CT on site, Tripadvisor presence. Visibility re-checked on 2026-10-07 with the five canonical Penang queries, read once for every card compared; AI Overviews, local results and the first page of web results all counted. The clinic appears in 4 of the five. Google indexing is recorded as good: a search for the clinic's name returns its own site first. |
| 2026-10-07 | SmileBay Signature Implant Centre (Weld Quay) | Re-read on 2026-10-07: the clinic's website (home, doctors, services, the four treatment pages, technology, the booking pages and the blog — about 80 pages) and its Google listing. Confirmed: five dentists named with their qualifications; implants including All-on-4, smile makeovers, gum treatment and general dentistry; CBCT; online booking and WhatsApp; no fees on any page; no children's dentistry listed. Recorded: Google 5.0 from 140 reviews (139 on 2026-09-18), newest 2026-09-21; owner replies under 10 of the 11 reviews read, the latest dated 2026-09-11; the clinic's own photos of the reception and the building; the Google listing showed Wednesday as closed on 2026-10-07 while the site gives Monday to Saturday 9:00am–6:00pm. Still unverified: the Facebook page, TripAdvisor and other review platforms were not re-read on this date. Visibility re-checked on 2026-10-07 with the five canonical Penang queries, read once for every card compared; AI Overviews, local results and the first page of web results all counted. The clinic appears in 2 of the five. |
| 2026-10-07 | TRIA Dental Specialist Centre | Re-read on 2026-10-07: every page of the clinic's website (the eight pages in its menu and 23 older pages still served outside it), its Google listing and reviews in four sort orders, its Facebook page and the Malaysian Dental Council register. Recorded: Google 4.9 from 196 reviews, newest 2026-10-02; seven dentists are now named for the Penang centre (Dr Poh Li Fuan added, for root canal treatment), and the home page now also lists paediatric and restorative dentistry. Corrected: children's dentistry changed to yes — orthodontic screening from age seven and early treatment for children are offered at the Penang centre, while the paediatric dentistry specialists named on the site work in Kuala Lumpur. Corrected: pre-visit consultation changed to no — the site gives phone, e-mail and a WhatsApp link, its forms are for referring dentists and for companies, and consultation and treatment plan are described as visits. Corrected: individual service pages changed to no — the pages on implants, gum treatment and root canal treatment are not linked from the menu or the sitemap and are marked not to be indexed by search engines. Confirmed: no prices published, X-ray and cone-beam CT imaging, implants, orthodontics, WhatsApp, Saturday opening, structured data describing the clinic, and one owner reply among the 15 reviews read. Corrected: no recurring complaint is recorded - two of the four one-star reviews, both from April 2026, concern front-desk staff and the other two carry no text. Still unverified: whether the clinic works with foreign patients. Visibility re-checked on 2026-10-07 with the five canonical Penang queries, read once for every card compared; AI Overviews, local results and the first page of web results all counted. The clinic appears in 0 of the five. Google indexing is recorded as good: a search for the clinic's name returns its own site first. |
| 2026-10-07 | Wong & Sim Dental Clinic (Summerton, Bayan Lepas) | Re-read on 2026-10-07 together with a neighbouring clinic's review: the group's website (now six pages, with a new root canal treatment page), its Google listing and reviews, its Facebook page, two review platforms and the Malaysian Dental Council register. Confirmed: named dentists with qualifications, all seven listed here registered at this address; explained services, daily opening including weekends, WhatsApp contact and same-day emergency appointments; no fees are published. Google: 4.9 from 547 reviews, newest dated 2026-09-29. Corrected: one owner reply was found among 15 reviews read (dated 2025-10-08) and none on the 2026 or the lowest-rated reviews, so the clinic is no longer recorded as answering reviews; the complaints about appointments date from 2019, 2022 and 2024, outside the last 24 months, so no current pattern of complaints is recorded. Recorded: the clinic's Facebook page describes conscious sedation only. Still unverified: cone-beam CT on site; Tripadvisor presence was not re-read. Visibility re-checked on 2026-10-07 with the five canonical Penang queries, read once for every card compared; AI Overviews, local results and the first page of web results all counted. The clinic appears in 5 of the five. |
| 2026-10-07 | YA Dental Clinic (Sungai Ara) | Listed on 2026-10-07 at the clinic's request (e-mail of 2026-10-06 from the agency that manages its listings). Researched from the clinic's website (all six pages: home, the braces page in English, Malay and Chinese, and the two language index pages), its Google listing (rating, star histogram and 15 reviews in four orders), its Facebook page, the Malaysian Dental Council register, WhatClinic and Hotfrog. Recorded: three dentists named with their qualifications and a visiting oral and maxillofacial surgeon named in the site's structured data, all four registered at the clinic's address; ten treatments listed; a fee table for braces, clear aligners and retainers and no other fees; WhatsApp contact; open daily, until 9pm on Wednesdays; no emergency appointments, no online booking, one treatment page. Google shows 5.0 from 1,120 reviews, and the clinic replies to its reviews. The five standard visibility searches for Penang were read the same day: the clinic is in none of them, and a search for its name returns its own site first. No TripAdvisor listing was found. The review-pattern criterion is not counted either way: 1,102 of the 1,120 ratings are five stars and four of the eight five-star texts read open with the same sentence, while the reviews read are spread over three years and most reviewer accounts carry other reviews. Still unverified: cone-beam CT, work with foreign patients, and the clinic registration number and company name given on the site. |
| 2026-10-05 | Anna Dental Clinic (Georgetown) | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-10-05 | Chin Lim Dental (Krystal Point) | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-10-05 | Eversmile Dental Penang | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-10-05 | Klinik Pergigian Dentabay Georgetown | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): the owner replies to reviews; no sign of manipulated reviews. |
| 2026-10-05 | Klinik Pergigian VN Smile (Butterworth) | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-10-05 | L Dental Clinic (Air Itam) | Google indexing quality measured as poor after a name-and-city web search on 2026-10-05 (no website of its own, none listed). |
| 2026-10-05 | L Dental Clinic (Air Itam) | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): the owner replies to reviews; no sign of manipulated reviews. |
| 2026-10-05 | Loh Dental Penang | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): the owner replies to reviews; no sign of manipulated reviews. |
| 2026-10-05 | SmileBay Dental Surgery (Island Plaza) | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-10-05 | Teethtime Dental Clinic | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no owner replies found; no sign of manipulated reviews. |
| 2026-10-05 | Wong & Sim Dental Clinic (Pulau Tikus) | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-10-05 | Wong & Sim Dental Clinic (Summerton, Bayan Lepas) | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-10-02 | Anna Dental Clinic (Georgetown) | Other review platforms re-checked on 2026-10-02: the dentalclinicclosetome.my page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for the George Town branch of Anna Dental was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no. |
| 2026-10-02 | Anna Dental Clinic (Georgetown) | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-10-02 | Anna Dental Clinic (Georgetown) | Read the clinic's own website (homepage, robots.txt, sitemap and service pages) for site structure: business structured data present. |
| 2026-10-02 | Eversmile Dental Penang | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-10-02 | Joy Dental Clinic (Pulau Tikus) | Other review platforms re-checked on 2026-10-02: the dentalclinicclosetome.my page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for Joy Dental Clinic was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no. |
| 2026-10-02 | Klinik Pergigian Dentabay Georgetown | Other review platforms re-checked on 2026-10-02: the SeekClinic page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for the George Town branch of Dentabay was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no. |
| 2026-10-02 | Klinik Pergigian Dentabay Georgetown | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-10-02 | Klinik Pergigian Dentabay Georgetown | Read the clinic's own website (homepage, robots.txt, sitemap and service pages) for site structure: business structured data present; separate service pages present. |
| 2026-10-02 | Klinik Pergigian VN Smile (Butterworth) | Other review platforms re-checked on 2026-10-02: its Hotfrog entry is an unclaimed automatic listing rather than a clinic profile, and no profile was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care or Hospital Examiner; "reviewed on other platforms" changed from yes to no. |
| 2026-10-02 | Klinik Pergigian VN Smile (Butterworth) | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-10-02 | L Dental Clinic (Air Itam) | Other review platforms re-checked on 2026-10-02: the dentalclinicclosetome.my page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for L Dental Clinic was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no. |
| 2026-10-02 | L Dental Clinic (Air Itam) | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-10-02 | Loh Dental Penang | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-10-02 | SmileBay Signature Implant Centre (Weld Quay) | Other review platforms re-checked on 2026-10-02: the dentalclinicclosetome.my page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for SmileBay Signature Implant Centre was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no. |
| 2026-10-02 | Teethtime Dental Clinic | Other review platforms re-checked on 2026-10-02: the dentalclinicclosetome.my page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for Teethtime Dental Clinic was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no. |
| 2026-10-02 | Teethtime Dental Clinic | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-10-02 | Teethtime Dental Clinic | Read the clinic's own website (homepage, robots.txt, sitemap and service pages) for site structure: no business structured data; no separate service pages. |
| 2026-10-02 | The Garden Dental | Other review platforms re-checked on 2026-10-02: the dentalclinicclosetome.my page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for The Garden Dental was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no. |
| 2026-10-02 | TRIA Dental Specialist Centre | Other review platforms re-checked on 2026-10-02: the dentalclinicclosetome.my page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for TRIA Dental Specialist Centre was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no. |
| 2026-09-30 | Eversmile Dental Penang | Re-read on 2026-09-30 on the clinic's own Facebook page (About and a year of posts), Google listing and Instagram: service list, clinic photos, address and the absence of a website now rest on them; contacts, no English website version and a free consultation at its open days recorded. Corrected: dentist specializations to unverified, as neither channel names a dentist or a qualification and the clinic's Instagram could not be read in full. |
| 2026-09-30 | Klinik Pergigian Dentabay Georgetown | Re-read on 2026-09-30 on the clinic group's own website (all pages), Facebook page (About and a year of posts) and the branch's Google listing: website, service list, English version, clinic photos and address now rest on them; the dentist's name, contacts, WhatsApp and weekend hours recorded. Corrected: dentist specializations to not published, as the website names the dentist without a qualification. |
| 2026-09-30 | Klinik Pergigian VN Smile (Butterworth) | Re-read on 2026-09-30 on the clinic's own Facebook page (About and a year of posts), Google listing and Instagram: service list, clinic photos, contacts, address and the absence of a website now rest on them; no English website version. Corrected: dentist specializations to unverified, as neither channel states a qualification and the clinic's Instagram could not be read in full; the summary's hours now say it is closed on Fridays. |
| 2026-09-30 | L Dental Clinic (Air Itam) | Re-read on 2026-09-30 on the clinic's own Facebook page (About and a year of posts), Google listing and Instagram (no posts since May 2024): Facebook page added to the contacts; contacts, address and the absence of a website now rest on them; no English website version, no dentist named and no prices published. Corrected: dentist specializations and the service list to not published, and clinic photos to unverified, as the photos on its Google listing were uploaded by visitors. |
| 2026-09-30 | Loh Dental Penang | Re-read on 2026-09-30 on the clinic's own Facebook page (About and a year of posts), Google listing and Instagram: contacts, address, clinic photos and the absence of a website now rest on them; no English website version, and evening and weekend hours recorded. Corrected: dentist specializations and the service list to unverified, as neither channel publishes them and the clinic's Instagram could not be read in full. |
| 2026-09-30 | Teethtime Dental Clinic | Re-read on 2026-09-30 on the clinic's own website (all pages), Facebook page (About and a year of posts) and Google listing: website corrected to present (teethtimepenang.wixsite.com, linked from its Facebook page) and added to the contacts with WhatsApp and e-mail; recorded the dentist's name and qualification, service list, contacts, English website, published prices for a check-up, a filling and whitening, and a free consultation; cleaning, crown, implant and X-ray prices recorded as not published. |
| 2026-09-29 | Anna Dental Clinic (Georgetown) | Corrected 2026-09-29: owner replies to reviews confirmed on the Google listing (owner reply dated 2026-09-18). |
| 2026-09-29 | Eversmile Dental Penang | Corrected 2026-09-29: review count 109 (was 102) from the Google listing on 2026-09-26. |
| 2026-09-29 | Family Dental Clinic | Checked for a TripAdvisor listing: a name-and-city search on TripAdvisor found no matching profile, and the clinic's own website carries no TripAdvisor link. Recorded: not listed on TripAdvisor. |
| 2026-09-29 | Joy Dental Clinic (Pulau Tikus) | Checked for a TripAdvisor listing: a name-and-city search on TripAdvisor found no matching profile, and the clinic's own website carries no TripAdvisor link. Recorded: not listed on TripAdvisor. |
| 2026-09-29 | Klinik Pergigian VN Smile (Butterworth) | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-09-20). |
| 2026-09-29 | SmileBay Signature Implant Centre (Weld Quay) | Checked for a TripAdvisor listing: a name-and-city search on TripAdvisor found no matching profile, and the clinic's own website carries no TripAdvisor link. Recorded: not listed on TripAdvisor. |
| 2026-09-29 | TRIA Dental Specialist Centre | Checked for a TripAdvisor listing: a name-and-city search on TripAdvisor found no matching profile, and the clinic's own website carries no TripAdvisor link. Recorded: not listed on TripAdvisor. |
| 2026-09-18 | Chin Lim Dental (Krystal Point) | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: the clinic's website documents X-ray imaging, care for children, emergency appointments, structured data and daily opening until 9 pm, and names four dentists at this branch; the clinic replies to Google reviews, which show no repeated complaint. The website gives its own fees only for baby-tooth extraction and veneers, with no price list. No statement about foreign patients and no Tripadvisor listing were found. The Malaysian Dental Council register lists eight practitioners at this premise, including both dentists on this card. Google: 4.9 from 1,148 reviews, newest read dated 2026-07-30. |
| 2026-09-18 | Family Dental Clinic | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: all 59 pages of the clinic's website, its Google listing and reviews, its Facebook page and the Malaysian Dental Council register. The practice has two units at Prima Tanjung Business Centre, Tanjung Tokong; the other place names on its site are nearby areas it serves, not branches. Corrected: the price tables on the site (implants, crowns, fillings, consultation and X-rays) are general Malaysian market ranges, and the site states its price guide does not represent the clinic's own rates, so no fees are recorded as published; the structured data names the organisation only. Confirmed from the clinic's own pages: same-day care for sudden tooth pain, visits from tourists and expats, children's dentistry up to age 7, evening hours on Wednesdays and Thursdays and weekend opening. Google: 4.9 from 231 reviews; three one-star reviews from about 2018 to 2025 describe bills higher than quoted, and the clinic answered all six reviews of three stars or fewer. The three dentists on the team page are registered at the clinic's address in the dental council register. |
| 2026-09-18 | Joy Dental Clinic (Pulau Tikus) | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: the clinic group's website and braces page, the branch's Google listing and reviews, the group's Facebook page and the Malaysian Dental Council register. The website names Dr. Gillian Tham as the dentist at this branch but states no qualifications; several of its treatment pages carry placeholder text. No standing fees are published; braces are advertised as monthly instalments. Braces are offered for children and teens, and the clinic's reply to a review calls care for children a priority. Google: 5.0 from 187 reviews, the newest within the past month, every review answered; one reviewer writes that the clinic gave a free toothbrush after the review was posted and another thanks it for a free gift, which is recorded as a suspicious review pattern. Open Monday to Saturday. The dental council register lists Dr. Gillian Tham at 33-B Jalan Cantonment under an earlier clinic name. |
| 2026-09-18 | Penang Dental Surgery | Re-read on 2026-09-18 at the clinic's request: all four pages of the clinic's site, its Google listing and reviews, and the Malaysian Dental Council register. Corrected: six dentists are named on the clinic's site with their qualifications, all six registered at the clinic's address in the dental council register; the clinic lists and explains ten services, including implants, braces and clear aligners, children's dentistry and wisdom tooth extraction; WhatsApp contact, Saturday opening and replies to critical reviews confirmed. No fees are published on the site, there is no emergency service and no CBCT, services share one page, and the structured data does not describe a dental clinic. Google: 4.6 from 226 reviews; low-rated reviews repeat complaints about costs, waiting and unanswered calls. In five standard Google searches for dentists in Penang the clinic appears in three; its site is not on the first page for dental implants. |
| 2026-09-18 | SmileBay Dental Surgery (Bay Avenue, Bayan Lepas) | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: the SmileBay group website names four dentists at this branch with their qualifications and documents panoramic X-ray in every branch, 3D imaging for implant consultations, extractions and implant surgery, Myobrace pre-orthodontic treatment, a free Invisalign consultation and help for patients travelling to Penang; it publishes no price list, and its structured data does not describe the clinic. The Google listing shows emergency dental service among its categories, hours Monday to Saturday and an owner reply on every review read; no repeated complaint or sign of review manipulation was found. WhatClinic lists the branch without reviews; no Tripadvisor listing was found. Google: 4.8 from 220 reviews, newest read dated 2026-07-01. |
| 2026-09-18 | SmileBay Dental Surgery (Island Plaza) | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: the SmileBay group website names four dentists at this branch with their qualifications and documents panoramic X-ray in every branch, 3D imaging for implant consultations, extractions and implant surgery, a free Invisalign consultation and help for patients travelling to Penang; it publishes no price list, and its structured data does not describe the clinic. The branch shopfront lists children's dentistry. The Google listing shows emergency dental service among its categories, hours Monday to Saturday and an owner reply on every review read; no repeated complaint was found. WhatClinic carries three reviews; no Tripadvisor listing was found. Google: 4.9 from 239 reviews, newest read dated 2026-07-02. |
| 2026-09-18 | SmileBay Signature Implant Centre (Weld Quay) | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: all pages of the clinic's website, its Google listing and reviews, including every review below five stars, its Facebook page and the Malaysian Dental Council register. Corrected: the clinic offers orthodontic treatment, with Invisalign and clear aligners among its dentists' focuses and Invisalign consultations bookable online, and its website describes treating a visiting patient who needed urgent care on the same day. Confirmed: five dentists named with their qualifications, all registered at the clinic's premises; implants, CBCT and X-ray imaging, WhatsApp, Saturday opening, international patients and replies to reviews. No prices are published, the website mentions no children's dentistry or sedation, and its structured data does not describe a dental clinic. No Tripadvisor listing was found. Google: 5.0 from 139 reviews, none below three stars. |
| 2026-09-18 | The Garden Dental | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: the clinic's website now names three dentists with their training on a team page, shows photos of the premises, describes digital X-rays and 3D imaging for implant planning, and lists opening hours of 9:30 to 17:30 every day; no fees are published and its structured data does not describe a dental clinic. The clinic replies to Google reviews; the reviews read raise no complaints. No Tripadvisor listing was found. The clinic's address is a premise registered with the Malaysian Dental Council. Google: 5.0 from 794 reviews, newest read dated 2026-08-17. |
| 2026-09-18 | TRIA Dental Specialist Centre | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: every page of the clinic's website, including service pages not linked from its menu, its Google listing and reviews, including all one-star reviews, its Facebook page and the Malaysian Dental Council register. Added: X-ray and cone-beam CT imaging, and that implants are placed under local anaesthetic. Confirmed: six dentists named for the Penang centre, five of them registered at its premises; orthodontics, gum treatment and implants, root canal treatment, WhatsApp, Saturday opening, emergency appointments for braces patients and structured data describing the clinic. Two of the four one-star Google reviews describe rude front-desk staff, and the clinic replies to few reviews. The paediatric dentists named on the website work at the Kuala Lumpur branch. No prices are published and no Tripadvisor listing was found. Google: 4.9 from 194 reviews. |
| 2026-09-18 | Wong & Sim Dental Clinic (Pulau Tikus) | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: the group's website documents X-ray examinations, daily opening including weekends and photos of the premises, and has no structured data; it does not state that it serves foreign patients. The clinic replies to Google reviews, and the reviews read raise no recurring complaint. A Facebook page (98% of 62 recommend) was found; no Tripadvisor listing. Brenda Sim (5029) and Kenneth Wong (5906) are registered at this branch. Google: 4.9 from 389 reviews, newest read dated 2026-08-20. |
| 2026-09-18 | Wong & Sim Dental Clinic (Summerton, Bayan Lepas) | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: the group's website documents X-ray examinations, daily opening including weekends and photos of the premises, and has no structured data; it does not state that it serves foreign patients. The clinic replies to Google reviews, though not to the critical ones; three 1-star reviews describe appointments not kept or long waits. A Facebook page (98% of 62 recommend) was found; no Tripadvisor listing. Kenneth Wong (5906) and Brenda Sim (5029) are registered at this branch. Google: 4.9 from 543 reviews, newest read dated 2026-08-04. |
| 2026-09-17 | Family Dental Clinic | Re-read on 2026-09-17: the clinic's website (treatments, team, contact and crown-price pages) and its Google listing. Recorded: dentist names and an address with a map link now published; children's dentistry and braces offered; evening hours on Wednesday and Thursday; a Facebook page linked from the site; Google 4.9 from 231 reviews, no repeated complaint pattern and no signs of review manipulation. Corrected: the crown page's price range is explicitly marked as general market reference rather than the clinic's own price, so the crown price criterion is recorded as not published. Still unverified: whether the clinic documents emergency or same-day care. |
| 2026-09-17 | Family Dental Clinic | Search visibility checked on 2026-09-17 for the five standard Penang queries: the clinic's own site ranked for "dental implants Penang" and for "Penang dental clinic for expats"; not present for "best dentist Penang", "English speaking dentist Penang" or "emergency dentist Penang". |
| 2026-09-17 | Family Dental Clinic | Aligned with the clinic's entry on malaysiadentalrating.com: recorded General anaesthesia / deep sedation (sleep dentistry) (yes) from sources read on 2026-08-25. |
| 2026-09-17 | Joy Dental Clinic (Pulau Tikus) | Re-read on 2026-09-17: the clinic's website (service pages for scaling, fillings, crowns, implants, whitening, extractions and wisdom teeth) and its Google listing. Recorded: no prices published for any treatment; X-ray imaging used for implant planning but no CBCT; wisdom-tooth and extraction surgery offered; no pediatric or emergency service documented; Saturday opening hours; Google 5.0 from 187 reviews, no signs of review manipulation. Still unverified: whether the clinic has a TripAdvisor listing and whether the clinic works with foreign patients. |
| 2026-09-17 | Joy Dental Clinic (Pulau Tikus) | Search visibility checked on 2026-09-17 for the five standard Penang queries: the clinic was not present for "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang" or "Penang dental clinic for expats". |
| 2026-09-17 | SmileBay Signature Implant Centre (Weld Quay) | Re-read on 2026-09-17: the clinic's website (services, general dentistry, implant dentistry and technology pages) and its Google listing. Recorded: no prices published for any treatment; CBCT/X-ray imaging on site; WhatsApp available; documented international patient care; Google 5.0 from 139 reviews, owner replies on all readable reviews, no signs of review manipulation. Still unverified: whether the clinic has a TripAdvisor listing. |
| 2026-09-17 | SmileBay Signature Implant Centre (Weld Quay) | Search visibility checked on 2026-09-17 for the five standard Penang queries: the clinic's own site ranked for "dental implants Penang"; not present for "best dentist Penang", "English speaking dentist Penang", "emergency dentist Penang" or "Penang dental clinic for expats". A related but separate SmileBay Dental listing on a different host appeared for "best dentist Penang". |
| 2026-09-17 | TRIA Dental Specialist Centre | Re-read on 2026-09-17: the clinic's one-page website (Orthodontics, Periodontics & Implants, Endodontics sections for both Penang and Kuala Lumpur branches) and its Google listing. Recorded: no prices published; WhatsApp available for both branches; weekend opening hours; no pediatric service documented; Google 4.9 from 194 reviews, no signs of review manipulation. Still unverified: whether the clinic has a TripAdvisor listing, on-site equipment, and whether the clinic works with foreign patients. |
| 2026-09-17 | TRIA Dental Specialist Centre | Search visibility checked on 2026-09-17 for the five standard Penang queries: the clinic was not present for "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang" or "Penang dental clinic for expats". |
| 2026-09-17 | TRIA Dental Specialist Centre | Aligned with the clinic's entry on malaysiadentalrating.com: recorded Emergency care (yes) from sources read on 2026-09-17. |
| 2026-09-11 | Eversmile Dental Penang | Rechecked whether this practice answers its Google reviews by reading the reviews on its own Google listing on 2026-09-11: confirmed, 3 of the 5 reviews read carry a dated reply from the practice, the newest dated 2026-05-25. |
| 2026-09-07 | Methodology v1.4.0 | Narrowed the "Opaque or bait pricing" red flag to what its published definition describes. Until now the flag was applied automatically to every clinic that does not publish a price list — a harsher statement than the evidence supports, since the catalogue defines the flag as complaints about final bills materially exceeding quoted prices, or advertised prices that are not honoured. Not publishing prices is already scored: it costs the clinic points in the price transparency category, and it is not, on its own, evidence of bait pricing. The automatic rule is removed, so the flag and its 2-point penalty come off about 1,300 clinic pages across the index; no clinic gains a flag, and no weight, severity or other scoring rule changed. The flag can still be recorded against a clinic by hand with cited sources, and about 210 clinics carry such an entry today; we are reviewing those entries in a follow-up pass, because some of them were also written for nothing more than an unpublished price list. |
| 2026-09-03 | Methodology v1.3.1 | Clarified that the publication criteria refer to the clinic’s own channels: a service list, the names of the dentists and a price list count when the clinic itself publishes them (its website, its social profiles or its own Google Business profile) — registers, directories and review sites do not, and a time-limited promotional offer is not a price list. Added a third state for a dentist’s licence, "checked, not found in the public register": a dentist we searched for in the national register and did not find is now recorded as checked-but-unverified with the date of the check, instead of being shown either as "not checked yet" or as the "not published" red flag. Neither change alters any weight or penalty; the red-flag rule still fires only on a verified negative. Also corrected the wording of the penalty note under the ranking table, which rendered as "20−" in right-to-left dictionaries. |
| 2026-08-25 | Anna Dental Clinic (Georgetown) | Re-verification 2026-08-25: stored website annadentalclinic.com.my is dead (DNS fails); clinic moved to https://annadentalclinics.com/ (confirmed live), recorded as correction. Maps phone +60 19-542 2414 differs from stored +60 4-609 4177, recorded as correction. Address unchanged. Google rating 4.9 (down from stored 5), review count up from 60 to 139, geo coordinates, and Maps place URL recorded. |
| 2026-08-25 | Anna Dental Clinic (Georgetown) | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN ANNA, year 2026) with 2 MDC-licensed dentists on file (unit number 163-D-A vs site's stored 163-D-10 -- same plaza); no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Chin Lim Dental (Krystal Point) | Re-verification 2026-08-25: confirmed website live, address and phone unchanged (Maps lists the profile as 'Klinik Pergigian Chin Dental Clinic Bayan Lepas' / 'Chin Dental Surgery' rather than 'Chin Lim Dental'); recorded Google rating 4.9, review count up from - to 1,132, geo coordinates, and Maps place URL. |
| 2026-08-25 | Chin Lim Dental (Krystal Point) | License verification 2026-08-25 against MDC registry: found and matched both named doctors -- Dr. Chin Hoi Cheng (3713, principal registration at this exact premise, year 2026) and Dr. Elben Lim Jo Han (3324, secondary/OTHERS registration here, principal registration at his own separate E.L. Lim clinic in Bayan Lepas, year 2026). Premise confirmed as an active registered dental clinic; MDC has no separate clinic license number, so no clinic licence number is shown. |
| 2026-08-25 | Eversmile Dental Penang | Re-verification 2026-08-25: confirmed no website and address unchanged; recorded phone +60 11-1122 8859 (was unlisted), Google rating 4.8 (matches stored), review count up from 69 to 102, geo coordinates, and Maps place URL. |
| 2026-08-25 | Eversmile Dental Penang | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN EVERSMILE, year 2026) with 2 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Family Dental Clinic | Re-verification 2026-08-25: confirmed website live; recorded address (previously unset; note: clinic site text shows postcode 11200 vs Maps' 10470 for the same Prima Tanjung Business Centre unit) and phone +60 10-886 0830 (differs from stored +60 4-899 0013), Google rating 4.9 (224 reviews, first captured), geo coordinates, and Maps place URL. |
| 2026-08-25 | Family Dental Clinic | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN FAMILY DENTAL, year 2026) with 4 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Joy Dental Clinic (Pulau Tikus) | Re-verification 2026-08-25: confirmed website live and address unchanged (Maps omits the 33-B unit number but matches street/postcode); recorded phone +60 12-775 8150 (was unlisted; clinic site separately lists +6012-729 8150), Google rating 5.0, review count up from 75 to 185, geo coordinates, and Maps place URL. |
| 2026-08-25 | Joy Dental Clinic (Pulau Tikus) | License verification 2026-08-25 against MDC registry: no premise found registered simply as 'Joy Dental' at this Pulau Tikus address; however the named on-site dentist (Dr. Gillian / Gillian Tham Wei Yi, 14907) is registered to this exact address under an MDC record flagged as an outdated business name ('Eng Dental Surgery', lapsed-address notice) with an otherwise-current 2026 registration year. The register gives no clinic licence number; clinic's own website also publishes no license number. |
| 2026-08-25 | Klinik Pergigian Dentabay Georgetown | Re-verification 2026-08-25: confirmed website live and address unchanged; recorded phone +60 18-900 1233 (was unlisted), Google rating 5.0 (up from stored 4.9), review count up from 73 to 520, geo coordinates, and Maps place URL. |
| 2026-08-25 | Klinik Pergigian Dentabay Georgetown | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN DENTABAY GEORGETOWN, year 2026) with 1 MDC-licensed dentist on file, alongside 4 sibling Dentabay branches also found registered elsewhere in Penang; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Klinik Pergigian VN Smile (Butterworth) | Re-verification 2026-08-25: confirmed address and phone unchanged; Maps lists a website domain vnsmile.com.my but it does not resolve (dead), so website remains unset. Recorded Google rating 4.9 (down from stored 5), review count up from 164 to 220, geo coordinates, and Maps place URL. |
| 2026-08-25 | Klinik Pergigian VN Smile (Butterworth) | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN VN SMILE, year 2026) with 5 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | L Dental Clinic (Air Itam) | Re-verification 2026-08-25: confirmed no website, address and phone unchanged; recorded Google rating 4.9, review count up from 236 to 364, geo coordinates, and Maps place URL. |
| 2026-08-25 | L Dental Clinic (Air Itam) | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN L, year 2026) with 1 MDC-licensed dentist on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Loh Dental Penang | Re-verification 2026-08-25: confirmed no website and address unchanged; Maps phone +60 13-880 0176 differs from stored +60 4-281 8081, recorded as correction; Google rating 4.9 (matches stored), review count up from 76 to 553, geo coordinates, and Maps place URL. |
| 2026-08-25 | Loh Dental Penang | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN LOH, year 2026) with 4 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Methodology v1.3.0 | Corrected how the two licensing red flags are applied ("Clinic operating licence not published" and "Dentists / their licences not listed"). Previously they were applied whenever licensing data was absent from our records, which treated unchecked data as a negative finding — contrary to the methodology's own rule that unverified data is a fact about our coverage, not about the clinic. Both flags now apply only where we have verified that the information is not published. Manual licensing flags that rested on unverified data were removed from the affected clinics. No other scoring rules changed; most scores rise because the incorrect penalty is removed. |
| 2026-08-25 | Penang Dental Surgery | Re-verification 2026-08-25: confirmed website live, address and phone unchanged; recorded Google rating 4.6 (225 reviews, first captured), geo coordinates, and Maps place URL. |
| 2026-08-25 | Penang Dental Surgery | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (PENANG DENTAL SURGERY, year 2026) with 8 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | SmileBay Dental Surgery (Bay Avenue, Bayan Lepas) | Re-verification 2026-08-25: confirmed website live and address unchanged; Maps phone +60 12-438 1321 differs from stored +60 4-640 2673, recorded as correction. Recorded Google rating 4.8 (220 reviews, first captured), geo coordinates, and Maps place URL. |
| 2026-08-25 | SmileBay Dental Surgery (Bay Avenue, Bayan Lepas) | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Uses local anaesthesia; site/third-party mention conscious IV sedation for anxious patients only, not GA/asleep sedation. |
| 2026-08-25 | SmileBay Dental Surgery (Bay Avenue, Bayan Lepas) | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN SMILEBAY, year 2026) with 2 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | SmileBay Dental Surgery (Island Plaza) | Re-verification 2026-08-25: confirmed website live; the mall is now branded 'Island 88' (was 'Island Plaza') so address updated, and Maps phone differs from stored (+60 17-437 0321 vs stored +60 4-890 0600 - clinic's own site lists a separate +60 12-624 5688 hotline); recorded Google rating 4.9 (238 reviews, first captured), geo coordinates, and Maps place URL. |
| 2026-08-25 | SmileBay Dental Surgery (Island Plaza) | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Uses local anaesthesia; site/third-party mention conscious IV sedation for anxious patients only, not GA/asleep sedation. |
| 2026-08-25 | SmileBay Dental Surgery (Island Plaza) | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN SMILEBAY, year 2026) with 2 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | SmileBay Signature Implant Centre (Weld Quay) | Re-verification 2026-08-25: confirmed website live and address unchanged; recorded phone +60 11-8888 0188 (was unlisted), Google rating 5.0, review count up from 118 to 136, geo coordinates, and Maps place URL. |
| 2026-08-25 | SmileBay Signature Implant Centre (Weld Quay) | License verification 2026-08-25 against Malaysian Dental Council registry: clinic's exact address confirmed as an actively registered dental premise (KLINIK PERGIGIAN SMILEBAY, year 2026) with 4 MDC-licensed dentists on file; MDC exposes no separate clinic license number, so no clinic licence number is shown. |
| 2026-08-25 | Teethtime Dental Clinic | Re-verification 2026-08-25: confirmed no website and address unchanged; recorded phone +60 12-402 9691 (was unlisted), Google rating 5.0, review count up from 49 to 87, geo coordinates, and Maps place URL. |
| 2026-08-25 | Teethtime Dental Clinic | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN TEETHTIME, year 2026) with 2 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | The Garden Dental | Re-verification 2026-08-25: confirmed website live, address and phone unchanged; recorded Google rating 5.0 (up from stored 4.9), review count up from 66 to 768, geo coordinates, and Maps place URL. |
| 2026-08-25 | The Garden Dental | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN THE GARDEN DENTAL, year 2026) with 5 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | TRIA Dental Specialist Centre | Re-verification 2026-08-25: confirmed website live and address unchanged; recorded phone +60 12-438 1330 (was unlisted), Google rating 4.9 (down from stored 5), review count up from 51 to 187, geo coordinates, and Maps place URL. |
| 2026-08-25 | TRIA Dental Specialist Centre | License verification 2026-08-25 against MDC registry: clinic's address confirmed as an actively registered dental premise (TRIA DENTAL SPECIALIST CENTRE, year 2026) with 2 resident MDC-licensed dentists plus a visiting specialist on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Wong & Sim Dental Clinic (Pulau Tikus) | Re-verification 2026-08-25: confirmed website live, address and phone unchanged; recorded Google rating 4.9, review count up from 76 to 379, geo coordinates, and Maps place URL. |
| 2026-08-25 | Wong & Sim Dental Clinic (Pulau Tikus) | License verification 2026-08-25 against MDC registry: found and matched both named doctors -- Dr. Brenda Sim (5029, principal registration at this exact Pulau Tikus premise, year 2026) and Dr. Kenneth Wong (5906, secondary registration here, principal registration at the group's Summerton branch, year 2026). Premise itself confirmed as an active registered dental clinic; MDC has no separate clinic license number, so no clinic licence number is shown. |
| 2026-08-25 | Wong & Sim Dental Clinic (Summerton, Bayan Lepas) | Re-verification 2026-08-25: confirmed website live, address and phone unchanged; recorded Google rating 4.9 (535 reviews, first captured), geo coordinates, and Maps place URL. |
| 2026-08-25 | Wong & Sim Dental Clinic (Summerton, Bayan Lepas) | License verification 2026-08-25 against MDC registry: found and matched both named doctors -- Dr. Kenneth Wong (5906, principal registration at this exact Summerton premise, year 2026) and Dr. Brenda Sim (5029, secondary registration here, principal registration at the group's Pulau Tikus branch, year 2026). Premise confirmed as an active registered dental clinic; MDC has no separate clinic license number, so no clinic licence number is shown. |
| 2026-08-23 | Methodology v1.2.0 | Added an informational "Sedation & general anaesthesia" availability field to every clinic and a new "Sleep Dentistry (Sedation / GA)" list, for patients who cannot tolerate — or would rather not be awake for — treatment. This field is informational and does not change any transparency score. |
| 2026-07-08 | Methodology v1.1.0 | Added licensing transparency: clinics are now penalised when they do not publish their operating licence, or do not list their dentists together with their professional licence numbers. Each clinic page now shows a Licensing & Credentials section. |
| 2026-07-03 | Methodology v1.0.0 | Initial public methodology. |