Klinik Pergigian Dentabay Georgetown
According to our open methodology, this clinic scored 53.3/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #15 of 19 ranked clinics · Last checked: 25 August 2026
53.3/100
Positions by Rating Profile
- Overall Transparency & Trust#1553.3/100
- Best for Expats#1152.5/100
- Best for Dental Implantsnot ranked
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1440.4/100
- Best English-speaking Clinics#1459.3/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Clinic site (dentabay.com) has no anaesthesia/sedation info.
Summary
George Town branch of the Dentabay dental group, located at Anson Cube on Jalan Anson. Offers braces, whitening and root canal treatment among general services. Its Google listing shows a 5.0 rating from 520 reviews.
Strengths
- Information Transparency: 18 of 20 points.
- Reputation & Reviews: 19 of 20 points.
- No red flags identified in public sources.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website The clinic group's website, dentabay.com, linked from its Google listing, has a current page for the Georgetown branch. [klinik-pergigian-dentabay-georgetown-deepen] [klinik-pergigian-dentabay-georgetown-deepen-2] [klinik-pergigian-dentabay-georgetown-deepen-3] [s1] | 4/4 |
| ✓ | Dentist names listed The group's website names the Georgetown dentist, Dr Diong. [klinik-pergigian-dentabay-georgetown-deepen-4] | 3/3 |
| ✗ | Dentist specializations listed Corrected: the group's website (all pages read) names the Georgetown dentist without a qualification, and its Facebook posts of the past year state none. [klinik-pergigian-dentabay-georgetown-deepen-4] [klinik-pergigian-dentabay-georgetown-deepen-2] [klinik-pergigian-dentabay-georgetown-deepen-5] | 0/2 |
| ✓ | Real clinic photos Photos of the reception, waiting area and a treatment room uploaded by the business to its Google listing. [klinik-pergigian-dentabay-georgetown-deepen-3] [s1] | 2/2 |
| ✓ | Service list published The group's website lists its treatments; the branch page and the owner's description on its Google listing name the main ones. [klinik-pergigian-dentabay-georgetown-deepen-6] [klinik-pergigian-dentabay-georgetown-deepen] [klinik-pergigian-dentabay-georgetown-deepen-3] [s1] | 3/3 |
| ✓ | Clear contact details Phone 018-900 1233, e-mail and WhatsApp on the branch page of the group's website; its Google listing gives the same phone. [klinik-pergigian-dentabay-georgetown-deepen] [klinik-pergigian-dentabay-georgetown-deepen-3] | 2/2 |
| ✓ | English website version The group's website, including the Georgetown branch page, is in English as well as Malay. [klinik-pergigian-dentabay-georgetown-deepen] [klinik-pergigian-dentabay-georgetown-deepen-2] [s1] | 2/2 |
| ✓ | Address and map published 138-1-07, Anson Cube, Jalan Anson, George Town, with a pin on the clinic's Google listing; the branch web page gives no street address. [klinik-pergigian-dentabay-georgetown-deepen-3] [s1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ? | Prices or price ranges published | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
19 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-25 [klinik-pergigian-dentabay-georgetown-refresh] | 6/6 |
| ✓ | Google review volume [klinik-pergigian-dentabay-georgetown-refresh] | 3/3 |
| ✓ | Review recency [klinik-pergigian-dentabay-georgetown-refresh] | 3/3 |
| ✓ | Clinic responds to reviews The owner replies to reviews on Google: 3 of the 10 reviews read carry an owner reply, 2 of them to reviews from the last 12 months; the latest reply is dated 2026-10-05 (to a review of 2026-10-04). [klinik-pergigian-dentabay-georgetown-deepen-7] | 2/2 |
| ✓ | No recurring complaints [s1] | 2/2 |
| ✓ | No suspicious review patterns The 10 Google reviews read (dated 2023-10-03 to 2026-10-05, from accounts with 1–39 reviews) show no burst of five-star reviews and no repeated opening wording; star histogram 1★ 2 / 2★ 0 / 3★ 0 / 4★ 14 / 5★ 515. [klinik-pergigian-dentabay-georgetown-deepen-7] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Dentabay Georgetown Penang" and "Dentabay" (2026-10-02); the clinic's site does not link to TripAdvisor. [klinik-pergigian-dentabay-georgetown-presence] [klinik-pergigian-dentabay-georgetown-presence-2] [klinik-pergigian-dentabay-georgetown-presence-3] | 0/0.5 |
| ✗ | Other review platforms No clinic profile found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner, Hotfrog or Trustpilot (checked 2026-10-02). [klinik-pergigian-dentabay-georgetown-platforms] [klinik-pergigian-dentabay-georgetown-platforms-2] [klinik-pergigian-dentabay-georgetown-platforms-3] [klinik-pergigian-dentabay-georgetown-platforms-4] [klinik-pergigian-dentabay-georgetown-platforms-5] [klinik-pergigian-dentabay-georgetown-platforms-6] [klinik-pergigian-dentabay-georgetown-platforms-7] [klinik-pergigian-dentabay-georgetown-platforms-8] | 0/0.5 |
Medical Infrastructure
2 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ? | Implantology | 0/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ? | Oral surgery | 0/2 |
| ? | Pediatric dentistry | 0/1.5 |
| ? | Emergency care | 0/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
6 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp links on the Georgetown branch page of the group's website. [klinik-pergigian-dentabay-georgetown-deepen] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ? | Clear service explanations | 0/1 |
| ✓ | Convenient opening hours Open on Saturday and Sunday, 9am-3pm, per the clinic's Google listing. [klinik-pergigian-dentabay-georgetown-deepen-3] | 1.5/1.5 |
AI & Search Visibility
3 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang", "Penang dental clinic for expats".
| ? | Mentioned for: best dentist Penang | 0/1 |
| ? | Mentioned for: English speaking dentist Penang | 0/1 |
| ? | Mentioned for: dental implants Penang | 0/1 |
| ? | Mentioned for: emergency dentist Penang | 0/1 |
| ? | Mentioned for: Penang dental clinic for expats | 0/1 |
| ✓ | Structured data on website JSON-LD on the homepage declares the type Dentist (alongside WebPage, BreadcrumbList). [klinik-pergigian-dentabay-georgetown-r6s3] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages Separate service URLs exist, e.g. /en/treatments/chipped-teeth, /en/treatments/yellow-teeth, /en/treatments/crowding-teeth (76 found in the sitemap). [klinik-pergigian-dentabay-georgetown-r6s3-2] [klinik-pergigian-dentabay-georgetown-r6s3-3] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1SmileBay Dental Surgery (Bay Avenue, Bayan Lepas)69.3 of 100View report →
- #1SmileBay Dental Surgery (Island Plaza)69.3 of 100View report →
- #3The Garden Dental31.7 of 100View report →
Measured by Ansmeter, 8 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Price Transparency: Prices or price ranges published
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Implantology
- Medical Infrastructure: Oral surgery
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Clear service explanations
- AI & Search Visibility: Mentioned for: best dentist Penang
- AI & Search Visibility: Mentioned for: English speaking dentist Penang
- AI & Search Visibility: Mentioned for: dental implants Penang
- AI & Search Visibility: Mentioned for: emergency dentist Penang
- AI & Search Visibility: Mentioned for: Penang dental clinic for expats
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://dentabay.com/ |
|---|---|
| Phone | +60 18-900 1233 |
| https://www.facebook.com/klinikpergigiandentabay/ | |
| Google Maps | Map listing |
| Address | 138-1-07, Anson Cube, Jalan Anson, 10400 George Town, Penang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://seekclinic.my/klinik-pergigian-dentabay-georgetown/ | address, services | 2026-07-14 |
| s2 | https://smilejet.app/malaysia/george-town | 4.9 rating, 73 reviews | 2026-07-14 |
| klinik-pergigian-dentabay-georgetown-refresh | https://www.google.com/maps/place/Klinik+Pergigian+Dentabay+Georget… | most recent review 1 month ago (as of 2026-08-25) | 2026-08-25 |
| klinik-pergigian-dentabay-georgetown-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | Malaysian Dental Council register, data as of 2026-09-18, practitioners listed at KLINIK PERGIGIAN DENTABAY GEORGETOWN, 138-1-07 (GROUND FLOOR AND MEZZANINE) JALAN ANSON, ANSON CUBE, 10400 GEORGETOWN: ASHRAF MARWAN BIN YAHAYA (5674), DIONG CHARNG SHING (12238), JANARRTHANAN A/L M KALEESSVARAN (12286) | 2026-09-18 |
| klinik-pergigian-dentabay-georgetown-deepen | https://dentabay.com/en/locations/georgetown/ | Georgetown branch page of the Dentabay website (read 2026-09-30, in English, with a Malay version): phone 018-900 1233, e-mail dentabaygeorgetown@gmail.com, WhatsApp and online booking links; treatments at the branch include scaling, braces, whitening, implants, veneers and fibre-reinforced composite bridges; no street address | 2026-09-30 |
| klinik-pergigian-dentabay-georgetown-deepen-2 | https://dentabay.com/ | All 140 pages listed in the Dentabay website sitemap (branch and treatment pages, dentists, results and blog, in English and Malay) read on 2026-09-30, with current content (copyright 2026) | 2026-09-30 |
| klinik-pergigian-dentabay-georgetown-deepen-3 | https://www.google.com/maps?cid=12858825436703047016&hl=en | Google listing read on 2026-09-30: 138-1-07 (Ground Floor and Mezzanine), Anson Cube, Jalan Anson, 10400 George Town, with its map pin; phone +60 18-900 1233; website dentabay.com; the owner's description (in Malay) names scaling, braces, fillings, whitening, crowns and dentures as its main treatments; open on Saturday and Sunday, 9am-3pm; 3 of the 4 photos in its strip were uploaded by the business, showing the reception, waiting area and a treatment room | 2026-09-30 |
| klinik-pergigian-dentabay-georgetown-deepen-4 | https://dentabay.com/en/our-dentists/ | Our Dentists page of the Dentabay website (read 2026-09-30) names one dentist per branch, "Dr Diong" for Dentabay Georgetown, with a photo and no qualification | 2026-09-30 |
| klinik-pergigian-dentabay-georgetown-deepen-5 | https://www.facebook.com/klinikpergigiandentabay/ | Facebook page "Dentabay" of the clinic group (read 2026-09-30, About and all 306 posts of the past year): no post states a dentist's qualification | 2026-09-30 |
| klinik-pergigian-dentabay-georgetown-deepen-6 | https://dentabay.com/en/services/ | Services page of the Dentabay website (read 2026-09-30): scaling and polishing, extraction, wisdom tooth removal, fillings, dentures, root canal treatment, crowns, bridges, implants, whitening, veneers, conventional and self-ligating braces, clear aligners and retainers | 2026-09-30 |
| klinik-pergigian-dentabay-georgetown-platforms | https://www.whatclinic.com/dentists/malaysia/penang | WhatClinic: its Penang dentist listing (12 clinics shown of the 17 it announces) and its George Town, Penang Island, Bayan Lepas and Ayer Itam listings, checked against its profile sitemaps (280 dentist profiles in Malaysia, 16 in Penang; the one not shown in a listing opened); the profile addresses built from its name (klinik-pergigian-dentabay-georgetown, klinik-pergigian-dentabay, dentabay, dentabay-dental-clinic, dentabay-georgetown) do not exist: no profile for the George Town branch of Dentabay and none at its address (checked 2026-10-02) | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-platforms-2 | https://www.dentaldepartures.com/dentists/malaysia | Dental Departures: its clinic search for Malaysia (63 clinics, 10 of them in Penang) and a search by the clinic's name, read 2026-10-02: no listing for the George Town branch of Dentabay | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-platforms-3 | https://us-uk.bookimed.com/clinics/country=malaysia/direction=denti… | Bookimed: its Malaysia dentistry listing and its full clinic sitemap (2,127 clinic pages), read 2026-10-02: no page for the George Town branch of Dentabay | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-platforms-4 | https://www.mymeditravel.com/dentistry-clinics-in-malaysia | MyMediTravel: its list of dentistry clinics in Malaysia (25 clinics on 3 pages), read 2026-10-02: the George Town branch of Dentabay is not among them | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-platforms-5 | https://www.erufucare.com/sitemap.xml | Erufu Care (Malaysian clinic review site): its clinic sitemaps (416 clinic pages), read 2026-10-02: no page for the George Town branch of Dentabay | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-platforms-6 | https://hospitalexaminer.com/countries/malaysia/penang/ | Hospital Examiner: its list of health facilities in Penang (332 facility pages), read 2026-10-02: no page for the George Town branch of Dentabay | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-platforms-7 | https://www.hotfrog.com.my/search/penang/dentabay | Hotfrog Malaysia: search for "dentabay" in Penang and in Malaysia, read 2026-10-02: no listing for the George Town branch of Dentabay (its only listing there is the Seberang Jaya branch, No 37 Jalan Tenggiri) | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-platforms-8 | https://www.trustpilot.com/review/dentabay.com | Trustpilot: no company page for dentabay.com (page not found, checked 2026-10-02) | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-presence | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Dentabay… | TripAdvisor's own type-ahead search for "Dentabay Georgetown Penang", read 2026-10-02: 12 results (destinations, attractions and businesses, hotels), none of them this clinic | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-presence-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Dentabay | TripAdvisor's own type-ahead search for "Dentabay", read 2026-10-02: no results | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-presence-3 | https://dentabay.com/ | The clinic's own website, home page read 2026-10-02: no link to TripAdvisor | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-r6s3 | https://dentabay.com/ | Homepage HTML read on 2026-10-02: JSON-LD types Dentist, WebPage, BreadcrumbList | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-r6s3-2 | https://dentabay.com/sitemap.xml | Sitemap read on 2026-10-02: 140 URLs, including separate service pages /en/treatments/chipped-teeth, /en/treatments/yellow-teeth, /en/treatments/crowding-teeth | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-r6s3-3 | https://dentabay.com/en/treatments/chipped-teeth/ | Service page read on 2026-10-02 (HTTP 200): Chipped Teeth Treatment with Veneers and Crowns | Dentabay | 2026-10-02 |
| klinik-pergigian-dentabay-georgetown-deepen-7 | https://www.google.com/maps?cid=12858825436703047016&hl=en | Google listing "Klinik Pergigian Dentabay Georgetown" (Dental clinic), read 2026-10-05 in two review orders (the five lowest-rated and the five newest): rated 5 from 531 reviews (1★ 2 / 2★ 0 / 3★ 0 / 4★ 14 / 5★ 515); 10 distinct reviews read, dated 2023-10-03 to 2026-10-05, 3 with an owner reply | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): the owner replies to reviews; no sign of manipulated reviews. |
| 2026-10-02 | Read the clinic's own website (homepage, robots.txt, sitemap and service pages) for site structure: business structured data present; separate service pages present. |
| 2026-10-02 | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-10-02 | Other review platforms re-checked on 2026-10-02: the SeekClinic page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for the George Town branch of Dentabay was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no. |
| 2026-09-30 | Re-read on 2026-09-30 on the clinic group's own website (all pages), Facebook page (About and a year of posts) and the branch's Google listing: website, service list, English version, clinic photos and address now rest on them; the dentist's name, contacts, WhatsApp and weekend hours recorded. Corrected: dentist specializations to not published, as the website names the dentist without a qualification. |
| 2026-08-25 | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN DENTABAY GEORGETOWN, year 2026) with 1 MDC-licensed dentist on file, alongside 4 sibling Dentabay branches also found registered elsewhere in Penang; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live and address unchanged; recorded phone +60 18-900 1233 (was unlisted), Google rating 5.0 (up from stored 4.9), review count up from 73 to 520, geo coordinates, and Maps place URL. |
A question or a correction?
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