Wong & Sim Dental Clinic (Summerton, Bayan Lepas)
According to our open methodology, this clinic scored 55.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #2 of 18 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#255.8/100
- Best for Expats#355.5/100
- Best for Dental Implants#251/100
- Best for Emergency Dental Care#160.8/100
- Best Price Transparency#538.4/100
- Best English-speaking Clinics#360.3/100
- Best for Families / Children#161.7/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Site lists a dentist specializing in 'Sedation Dentistry' but gives no detail on depth/patient-awareness.
Summary
Bayan Lepas (Summerton, near Queensbay) branch of Wong & Sim Dental. Offers general, specialty, aesthetic, implant and emergency dentistry. English website with multiple named dentists and per-branch WhatsApp; prices not published.
Strengths
- Information Transparency: 20 of 20 points.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed [s1] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos [s1] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published [s1] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-25 [wong-sim-dental-clinic-summerton-bayan-lepas-refresh] | 6/6 |
| ✓ | Google review volume [wong-sim-dental-clinic-summerton-bayan-lepas-refresh] | 3/3 |
| ✓ | Review recency [wong-sim-dental-clinic-summerton-bayan-lepas-refresh] | 3/3 |
| ? | Clinic responds to reviews | 0/2 |
| ? | No recurring complaints | 0/2 |
| ? | No suspicious review patterns | 0/2 |
| ? | Active Facebook presence | 0/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms [s1] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery [s1] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care [s1] | 1.5/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible [s1] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ? | Convenient opening hours | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang", "Penang dental clinic for expats".
| ? | Mentioned for: best dentist Penang | 0/1 |
| ? | Mentioned for: English speaking dentist Penang | 0/1 |
| ? | Mentioned for: dental implants Penang | 0/1 |
| ? | Mentioned for: emergency dentist Penang | 0/1 |
| ? | Mentioned for: Penang dental clinic for expats | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Kenneth Wong [s1] [wong-sim-dental-clinic-summerton-bayan-lepas-lic] | — | 5906 (Malaysian Dental Council) |
| Dr. Brenda Sim [s1] [wong-sim-dental-clinic-summerton-bayan-lepas-lic] | — | 5029 (Malaysian Dental Council) |
Red Flags
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: No recurring complaints
- Reputation & Reviews: No suspicious review patterns
- Reputation & Reviews: Active Facebook presence
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: Response speed
- Communication & Service: Convenient opening hours
- AI & Search Visibility: Mentioned for: best dentist Penang
- AI & Search Visibility: Mentioned for: English speaking dentist Penang
- AI & Search Visibility: Mentioned for: dental implants Penang
- AI & Search Visibility: Mentioned for: emergency dentist Penang
- AI & Search Visibility: Mentioned for: Penang dental clinic for expats
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.wongandsimdental.com/ |
|---|---|
| Phone | +60 4-376 3770 |
| +60 12-307 3770 | |
| Google Maps | Map listing |
| Address | 110-02-26, Summerton, Persiaran Bayan Indah, 11900 Bayan Lepas, Penang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.wongandsimdental.com/ | address, phone, WhatsApp, services, dentist names | 2026-07-14 |
| s2 | https://www.erufucare.com/clinic/wong-sim-dental-surgery-summerton | directory listing and reviews | 2026-07-14 |
| wong-sim-dental-clinic-summerton-bayan-lepas-refresh | https://www.google.com/maps/place/Wong+%26+Sim+Dental+Clinic+(Summe… | most recent review 3 weeks ago (marked NEW) as of 2026-08-25 | 2026-08-25 |
| wong-sim-dental-clinic-summerton-bayan-lepas-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | searched: Practitioner Name='WONG', State=PULAU PINANG -> KENNETH WONG PAK KEN (5906), DENTAL SURGEON. Principal registered premise (PRINCIPLES) is KLINIK PERGIGIAN WONG & SIM at this exact Summerton address, year 2026; also listed OTHERS at the Pulau Tikus branch (277 Jalan Burma) and at Pusat Pakar Pergigian TRIA (273 & 275 Burmah Road), both year 2026. | 2026-08-25 |
Change History
| Date | Change |
|---|---|
| 2026-08-25 | License verification 2026-08-25 against MDC registry: found and matched both named doctors -- Dr. Kenneth Wong (5906, principal registration at this exact Summerton premise, year 2026) and Dr. Brenda Sim (5029, secondary registration here, principal registration at the group's Pulau Tikus branch, year 2026). Premise confirmed as an active registered dental clinic; MDC has no separate clinic license number so clinicLicense left null. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged; recorded Google rating 4.9 (535 reviews, first captured), geo coordinates, and Maps place URL. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.
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