Wong & Sim Dental Clinic (Summerton, Bayan Lepas)
According to our open methodology, this clinic scored 72.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #7 of 19 ranked clinics · Last checked: 7 October 2026
72.8/100
Positions by Rating Profile
- Overall Transparency & Trust#772.8/100
- Best for Expatsnot ranked
- Best for Dental Implants#866.5/100
- Best for Emergency Dental Care#875/100
- Best Price Transparency#949.5/100
- Best English-speaking Clinics#778.8/100
- Best for Families / Children#776.5/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented The clinic's Facebook page (February 2026) describes conscious sedation, in which the patient stays awake; no general anaesthesia or deep sedation is documented on its website or page. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-23] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18]
Summary
Bayan Lepas (Summerton, near Queensbay) branch of Wong & Sim Dental. Offers general, specialty, aesthetic, implant and emergency dentistry. English website with multiple named dentists and per-branch WhatsApp; prices not published.
The group's website lists its dentists for all three branches together; the dentists shown here are those the Malaysian Dental Council register lists at the Summerton address. Opening hours differ slightly between the website (Monday to Sunday, 10:00–18:00) and the Google listing (10 AM–5:30 PM).
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 17.5 of 20 points.
- Communication & Service: 8.5 of 10 points.
- AI & Search Visibility: 8.5 of 10 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website Site live on 2026-10-07 with six pages (home, treatments, dental implants, veneers, root canal treatment, FAQ), covering three branches with addresses, hours, phones and the team. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] | 4/4 |
| ✓ | Dentist names listed The team section names ten dentists (including founders Dr. Kenneth Wong and Dr. Brenda Sim) and four specialists, each with a photo. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] | 3/3 |
| ✓ | Dentist specializations listed Each dentist is listed with degrees and focus areas, e.g. MSc Restorative Dentistry (Manchester); specialists in periodontics, orthodontics, endodontics and oral surgery. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-19] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-20] | 2/2 |
| ✓ | Real clinic photos The website shows the Summerton reception desk with the clinic's name on the glass door, a treatment room and a clinician working at an operating microscope. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-20] | 2/2 |
| ✓ | Service list published Treatments page lists 15 treatment groups, from general dentistry and hygiene to implants, orthodontics, oral surgery and children's dentistry. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-21] | 3/3 |
| ✓ | Clear contact details Summerton phones 04-376 3770 and 012-307 3770 (WhatsApp) on every page of the website; the Google listing gives +60 4-376 3770; the Facebook page gives an e-mail address. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-23] | 2/2 |
| ✓ | English website version The whole website is in English; there is no other language version. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] | 2/2 |
| ✓ | Address and map published Website: "110-02-26 Summerton, Persiaran Bayan Indah", 11900 Bayan Lepas; the Google listing shows the same address with a map pin (5.3385, 100.3083). [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
17.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-10-07; star histogram 1★ 7 / 2★ 3 / 3★ 2 / 4★ 6 / 5★ 529 [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22] | 6/6 |
| ✓ | Google review volume as of 2026-10-07; histogram sums to 547 (543 on 2026-09-18) [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22] | 3/3 |
| ✓ | Review recency Newest Google reviews are dated 2026-09-29 (four, all five stars) and 2026-09-20. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22] | 3/3 |
| ? | Clinic responds to reviews One owner reply among the Google reviews read (2025-10-08), none on the 2026 reviews or the lowest-rated ones. Too few recent reviews were read to record that the clinic does not reply. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22] | 0/2 |
| ✓ | No recurring complaints The five lowest-rated reviews are dated 2019-06-10 to 2024-08-01, none in the last 24 months; three of them concern appointments not kept or long waits; 1–2★ are 10 of 547. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22] | 2/2 |
| ✓ | No suspicious review patterns 15 Google reviews read (2019-06-10 to 2026-09-29): individually worded texts, 2 single-review accounts; four of the five newest share the date 2026-09-29, on a base of 547. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22] | 2/2 |
| ✓ | Active Facebook presence Facebook page Wong & Sim Dental Clinic: 5,594 followers, recommended by 98% of 62 reviews, newest post dated 2026-10-06. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-23] | 1/1 |
| ✗ | TripAdvisor presence Tripadvisor's own search for the clinic's name returned no listing for it on 2026-09-18 (restaurants only). [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-10] | 0/0.5 |
| ✓ | Other review platforms WhatClinic: 4.8 from 15 verified reviews (2015 to 2025); Erufu Care: 100% recommendation from 62 reviews. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-26] [s2] | 0.5/0.5 |
Medical Infrastructure
11 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray The first implant consultation "typically includes updated and focused radiographs"; the root canal page says an accurate fee figure "requires an examination and a radiograph". [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-19] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-20] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-25] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology Dental implants page: single and multiple implants, immediate implants and full-arch rehabilitation, with bone grafting and sinus lift. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-19] | 2/2 |
| ✓ | Orthodontics Treatments page: traditional braces and near-invisible aligners (Invisalign); the team includes a specialist orthodontist. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-21] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-25] | 2/2 |
| ✓ | Oral surgery Oral surgery "from a simple dental extraction or wisdom tooth surgery to the complex oral surgery"; implants are placed by the clinic's own team, which includes an oral and maxillofacial surgeon. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-21] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-19] | 2/2 |
| ✓ | Pediatric dentistry Treatments page lists children's dentistry; the root canal page has a section on children's teeth; two dentists list paediatric dentistry among their focus areas. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-21] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-20] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] | 1.5/1.5 |
| ✓ | Emergency care Root canal page: "Emergency pain relief" with a "Same-day opening appointment"; the treatments page offers emergency appointments. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-20] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-21] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] | 1.5/1.5 |
| ✗ | Works with international patients The clinic's website (six pages) and its Facebook page do not state that it serves international or foreign patients. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-23] | 0/2 |
Communication & Service
8.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available Each branch has its own WhatsApp link on every page of the website (Summerton: wa.me/60123073770); the Facebook page also gives a WhatsApp link. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-23] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken The clinic's website and Facebook page are in English, and Google reviews in English describe dentists explaining treatment clearly. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Online form on every page ("Book Now") with a choice of treatment and branch; WhatsApp link per branch; implant consultations end with treatment options and "associated costs". [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-19] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-24] | 1.5/1.5 |
| ✓ | Clear service explanations Service pages and the FAQ explain procedures step by step, e.g. implant placement and healing, veneer preparation, root canal options, wisdom tooth surgery. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-19] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-24] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-20] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-25] | 1/1 |
| ✓ | Convenient opening hours Open every day: website "Monday – Sunday 10:00 – 18:00"; Google listing Monday to Sunday 10 AM–5:30 PM. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22] | 1.5/1.5 |
AI & Search Visibility
8.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang", "Penang dental clinic for expats".
| ✓ | Mentioned for: best dentist Penang The practice's site is third on the first page of web results for "best dentist Penang" on 2026-10-07. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-27] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Penang The practice's site is third on the first page of web results for "English speaking dentist Penang" on 2026-10-07. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-27] | 1/1 |
| ✓ | Mentioned for: dental implants Penang The practice's site is first on the first page of web results for "dental implants Penang" on 2026-10-07. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-27] | 1/1 |
| ✓ | Mentioned for: emergency dentist Penang The practice's site is fifth on the first page of web results for "emergency dentist Penang" on 2026-10-07. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-27] | 1/1 |
| ✓ | Mentioned for: Penang dental clinic for expats Named in the AI Overview with its Bayan Lepas listing; the practice's site is eighth on the first page of web results for "Penang dental clinic for expats" on 2026-10-07. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-27] | 1/1 |
| ✗ | Structured data on website No markup describing the clinic as a place on any of the six website pages; the root canal page carries FAQPage markup only. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-20] | 0/1.5 |
| ✓ | Google indexing quality Clinic site first for its name and on web page 1 (second) for "dental implants Penang" on 2026-09-18 [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-16] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-13] | 2/2 |
| ✓ | Dedicated service pages Separate pages for dental implants, veneers and root canal treatment, plus a treatments overview and an FAQ page. [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-19] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-24] [wong-sim-dental-clinic-summerton-bayan-lepas-deepen-20] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1SmileBay Dental Surgery (Bay Avenue, Bayan Lepas)69.3 of 100View report →
- #1SmileBay Dental Surgery (Island Plaza)69.3 of 100View report →
- #3The Garden Dental31.7 of 100View report →
Measured by Ansmeter, 8 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Reputation & Reviews: Clinic responds to reviews
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.wongandsimdental.com/ |
|---|---|
| Phone | +60 4-376 3770 |
| +60 12-307 3770 | |
| https://www.facebook.com/wongandsimdental/ | |
| Google Maps | Map listing |
| Address | 110-02-26, Summerton, Persiaran Bayan Indah, 11900 Bayan Lepas, Penang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.wongandsimdental.com/ | Home page live 2026-09-18 (English only): three Penang locations; Summerton branch at "110-02-26 Summerton, Persiaran Bayan Indah" 11900 Bayan Lepas, opening hours "Monday – Sunday 10:00 – 18:00", phones 04-376 3770 and 012-307 3770 with a WhatsApp link; team section naming ten dentists and four specialists with degrees, e.g. "BDS (AIMST) · MSc Restorative Dentistry (Manchester)", "Specialist Periodontist"; photos of the Summerton reception and a treatment room; "Routine check-ups, cleanings, and emergency care"; enquiry form; no prices and no schema.org structured data in the page source | 2026-09-18 |
| s2 | https://www.erufucare.com/clinic/wong-sim-dental-surgery-summerton | Erufu Care profile "Wong & Sim Dental Surgery (Summerton)" read 2026-10-07: "100% recommendation, 62 reviews"; 110-02-26 Summerton, Persiaran Bayan Indah, 11900 Bayan Lepas | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | Malaysian Dental Council register, data as of 2026-10-07, practitioners listed at KLINIK PERGIGIAN WONG & SIM, NO 110-02-26 SUMMERTON PERSIARAN BAYAN INDAH, 11900 BAYAN LEPAS (each record showing year 2026): KENNETH WONG PAK KEN (5906), VIVIAN TAN JIA HUI (10999) and CHAN CHOON KEOW (8326) as their principal practice; BRENDA SIM PEI LING (5029), LOO CHIEN WIN (7424), SEE WAN ZHEN (12918), NG WEI LIANG (12885) and HA KIEN OON (OMS 00127) as an additional practice | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-10 | https://www.tripadvisor.com/Search?q=Wong%20%26%20Sim%20Dental | Tripadvisor search 2026-09-18 for "Wong & Sim Dental", with and without "Penang": results are restaurants only, no listing for the clinic | 2026-09-18 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-11 | search:best dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 The Garden Dental, 2 Loh Dental Penang, 3 SmileBay Dental Surgery - Air Itam; web page 1 in order: dentistpenang.my, whatclinic.com, penangdentalsurgery.com, thegardendental.com.my, familydental.my, kliniknearme.com.my, islandhospital.com, smilebaydental.com | 2026-09-18 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-12 | search:English speaking dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 The Garden Dental, 2 Klinik Pergigian Dentabay Georgetown, 3 A Dental Bayan Lepas; web page 1 in order: dentistpenang.my, penangdentalsurgery.com, whatclinic.com, islandhospital.com, wongandsimdental.com, livingsmiledental.com, pah.com.my, hlwe.com.my, smilebaydental.com | 2026-09-18 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-13 | search:dental implants Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Artius Penang Dental Specialist Centre, 2 The Garden Dental, 3 Wong & Sim Dental Clinic (Pulau Tikus); web page 1 in order: smilebayimplantcentre.com, wongandsimdental.com, dentaldepartures.com, hlwe.com.my, smilebaydental.com, dentistpenang.my, whatclinic.com, familydental.my, islandhospital.com, thegardendental.com.my | 2026-09-18 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-14 | search:emergency dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Klinik Pergigian Dentabay Georgetown, 2 The Garden Dental, 3 A Dental Bayan Lepas; web page 1 in order: pah.com.my, hlwe.com.my, en.pusatsejahtera.usm.my, islandhospital.com, dentalclinicclosetome.my, wongandsimdental.com, cozytdentalseremban.com.my, quaydentalpenang.com | 2026-09-18 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-15 | search:Penang dental clinic for expats | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Penang Dental Surgery, 2 The Garden Dental, 3 Wong & Sim Dental Clinic (Pulau Tikus); web page 1 in order: dentistpenang.my, penangdentalsurgery.com, islandhospital.com, wongandsimdental.com, familydental.my, smilebaydental.com, dentaldepartures.com, erufucare.com | 2026-09-18 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-16 | search:Wong & Sim Dental Summerton Bayan Lepas | Google 2026-09-18 (English, gl=my, non-personalised): wongandsimdental.com is the first organic result for the clinic's name | 2026-09-18 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-18 | https://www.wongandsimdental.com/ | Home page read 2026-10-07 (English only; the site has six pages: home, treatments, dental implants, veneers, root canal treatment and FAQ): three Penang locations; Summerton branch at "110-02-26 Summerton, Persiaran Bayan Indah" "11900 Bayan Lepas, Pulau Pinang", "Opening Hours" "Monday – Sunday 10:00 – 18:00", phones "04-376 3770" and "012-307 3770", WhatsApp link wa.me/60123073770 on every page; "Meet the Team" names ten dentists and four specialists with photos and degrees, e.g. "Dr. Kenneth Wong" "BDS (AIMST) · MSc Restorative Dentistry (Manchester)", "Dr. Freeda Woon" "Specialist Periodontist", "Dr. Chang Chiew Sinn" "Specialist Orthodontist"; focus areas listed include "Sedation Dentistry" and "Paediatric"; photos of the Summerton reception desk and of a treatment room; "Routine check-ups, cleanings, and emergency care"; enquiry form under "Book Now" with "Selected Treatment" and "Preferred Clinic" choices; no fee on the page; no statement about international or foreign patients on this or the other five pages; no e-mail address and no embedded map; no schema.org markup on the home, treatments, dental implants, veneers and FAQ pages | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-19 | https://www.wongandsimdental.com/dental_implants.html | Dental Implants page read 2026-10-07: implant team of four named clinicians with degrees (Dr. Kenneth Wong, Dr. Loo Chien Win, Dr. Freeda Woon "Specialist Periodontist", Dr. Khoo Su Ee (Mac) "Oral & Maxillofacial Surgeon"); "digital-guided dental implant placement, guided bone regeneration"; single, multiple, immediate and full-arch implants, bone grafting and sinus lift; first consultation: "A thorough clinical examination will be carried out, which typically includes updated and focused radiographs to allow accurate treatment planning. You will then be presented with suitable treatment approaches, associated costs"; "Book an implant consultation"; step-by-step implant FAQs; no fee on the page | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-20 | https://www.wongandsimdental.com/root_canal.html | Root Canal Treatment page read 2026-10-07 (linked from the menu of every page): three named clinicians (Dr. Charlotte Hing, Dr. Ng Wei Liang, Dr. Travis Tan "Specialist Endodontist"); "We use surgical operating microscopes during root canal treatment"; photo of a clinician working at an operating microscope; seven treatment options explained, among them "Emergency pain relief": "When you arrive in acute pain or with swelling, the first appointment is about settling it." with "Same-day opening appointment", and "Treatment for children's teeth"; FAQ "How much does it cost?": "An accurate figure requires an examination and a radiograph. You will be given the full cost in writing before treatment starts, including the final restoration. Please contact the clinic for current fee ranges."; structured data on the page: FAQPage only | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-21 | https://www.wongandsimdental.com/treatments.html | Treatments page read 2026-10-07: 15 numbered treatment groups, each with a short plain-language description, including "General Dentistry", "Orthodontic & Invisalign", "Root Canal Treatment", "Dental Implant", "Oral Surgery", "Children's Dentistry", "Dental Crowns & Inlays/Onlays"; "Whether you'd like a routine check up, are interested in cleaning services, fillings or need an emergency appointment, we can help."; "We offer traditional braces, but we also have options for near-invisible teeth straightening solutions."; "From a simple dental extraction or wisdom tooth surgery to the complex oral surgery, we’re prepared to take care of your needs."; no fee for any treatment on the page | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-22 | https://www.google.com/maps?cid=15552312686751503473&hl=en | Google listing read 2026-10-07: "Wong & Sim Dental Clinic (Summerton)", categories Dental clinic, Cosmetic dentist, Dental implants periodontist, Dental implants provider, Dentist, Teeth whitening service; 110-02-26 Summerton, Persiaran Bayan Indah, 11900 Bayan Lepas, map pin 5.338463, 100.308307; phone +60 4-376 3770; website wongandsimdental.com; hours Monday to Sunday 10 AM–5:30 PM; listing claimed by the business; rated 4.9 from 547 reviews (1★ 7 / 2★ 3 / 3★ 2 / 4★ 6 / 5★ 529); 15 distinct reviews read in three orders (most relevant, newest, lowest-rated), dated 2019-06-10 to 2026-09-29; newest five: four dated 2026-09-29 and one 2026-09-20, all five stars, two of them without text; one owner reply among the 15, dated 2025-10-08 (to a five-star review of 2025-08-30), and none on the nine reviews dated 2026; on 2026-09-18 six owner replies, dated 2025-04-09 to 2025-10-08, were found among 19 reviews read in three language views; the five lowest-rated reviews (all one star, dated 2019-06-10, 2022-09-29, 2022-12-09, 2024-06-18, 2024-08-01) carry no reply: three are about appointments not kept or long waits (2019-06-10 "They lost my appointment. How careless."; 2022-12-09 a booked slot given to a later arrival; 2024-06-18 "After waiting for two hours, we still need to wait."), one about a treatment and its cost (2022-09-29) and one says "the doctor not friendly" (2024-08-01); reviewer accounts: 1 review (2), 2 reviews (3), 3 to 7 reviews (5), Local Guides with 11, 24 and 126 reviews (3), not shown (2); texts individually worded, naming different dentists and treatments; a five-star review of 2026-08-04: "The only downside was that appointment slots"; English-language reviews describe dentists explaining treatment, e.g. 2026-07-03 "They took the time to explain my dental condition clearly" | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-23 | https://www.facebook.com/wongandsimdental/ | Facebook page "Wong & Sim Dental Clinic" read 2026-10-07: 5,594 followers, "98% recommend (62 reviews)"; intro lists Summerton (Bayan Lepas), Pulau Tikus and Bukit Mertajam, "Visit us: www.wongandsimdental.com", "Book an Appointment: wa.me/60129690106", e-mail wongandsimdentalsurgery@gmail.com; 20 posts shown, dated 2025-10-24 to 2026-10-06; a post of February 2026 signed with the Pulau Tikus and Summerton addresses: "Conscious sedation allows you to remain comfortably awake — just deeply relaxed and at ease."; replies to price questions under posts: "We’ve sent a DM with all the pricing and info."; no fee and no statement about international or foreign patients in the intro or the posts shown | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-24 | https://www.wongandsimdental.com/veneers.html | Veneers page read 2026-10-07: "Every case begins with a personal consultation and bespoke trial smile"; three explained steps (consultation and trial smile, preparation and temporary veneers, delivery and final fit); veneer FAQs; no fee on the page | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-25 | https://www.wongandsimdental.com/faq.html | FAQ page read 2026-10-07: questions and answers on braces, dentures, dental implants, Invisalign, root canal treatment, scaling and polishing, teeth whitening, veneers and wisdom tooth surgery; "Our advice is to have a thorough examination (including 3-dimensional x-rays) with your specialist."; "The decision on how the procedure will progress is dependent on the examination and x-rays during the initial consultation."; "Root canal treatment should be a pain free procedure with just local anaesthesia."; no fee on the page | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-26 | https://www.whatclinic.com/dentists/malaysia/penang/sungai-ara/wong… | WhatClinic profile "Wong & Sim Dental Surgery" at 110-02-26 Persiaran Bayan Indah, read 2026-10-07: "4.8 from 15 verified reviews", review dates 2015-04-27 to 2025-04-07, one with a reply from the clinic; ServiceScore 6.5 from 73 interactions; the profile text describes the Summerton and Pulau Tikus practices | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-deepen-27 | search:best dentist Penang / English speaking dentist Penang / dental implants Penang / emergency dentist Penang / Penang dental clinic for expats | The five canonical Penang queries on 2026-10-07 (google.com, English, Malaysia, non-personalised, read in the clinics' opening hours; the AI Overview where one was shown, the three local results and the first page of web results were read; "dental implants Penang" was loaded twice because its AI Overview changed between loads). | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-doc-2026-10-07-1 | https://www.wongandsimdental.com/ | Home page read 2026-10-07, "Meet the Team": "Founder & Director" "Dr. Kenneth Wong" "BDS (AIMST) · MSc Restorative Dentistry (Manchester)", focus areas "Dental Implants" "Oral Surgery" | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-doc-2026-10-07-2 | https://www.wongandsimdental.com/ | Home page read 2026-10-07, "Meet the Team": "Founder & Director" "Dr. Brenda Sim" "BDS (AIMST) · MSc Restorative Dentistry (Manchester)", focus areas "Smile Design" "Veneers" "Rehabilitation" | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-doc-2026-10-07-3 | https://www.wongandsimdental.com/ | Home page read 2026-10-07, "Meet the Team": "Principal Dentist" "Dr. Vivian Tan" "BDS (IMU)", focus areas "Aligners" "Dental Phobia" | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-doc-2026-10-07-4 | https://www.wongandsimdental.com/ | Home page read 2026-10-07, "Meet the Team": "Principal Dentist" "Dr. Rachel Chan" "BDS (AIMST)", focus areas "Braces" "General Dentistry" | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-doc-2026-10-07-5 | https://www.wongandsimdental.com/ | Home page read 2026-10-07, "Meet the Team": "Principal Dentist" "Dr. Loo Chien Win" "BDS (AIMST) · MSc Restorative (Birmingham)", focus areas "Implants" "Bone Regeneration" (implant page: "MSc Restorative Dentistry (Birmingham)") | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-doc-2026-10-07-6 | https://www.wongandsimdental.com/ | Home page read 2026-10-07, "Meet the Team": "Principal Dentist" "Dr. See Wan Zhen" "BDS (AIMST)", focus areas "Minor Oral Surgery" "Braces" | 2026-10-07 |
| wong-sim-dental-clinic-summerton-bayan-lepas-doc-2026-10-07-7 | https://www.wongandsimdental.com/ | Home page read 2026-10-07, "Meet the Team": "Principal Dentist" "Dr. Ng Wei Liang" "BDS (AIMST) · PGDip Endo (IMU)", focus areas "Biomimetic Restoration" "Root Canal" (root canal page: "PGDip Endodontics (IMU)") | 2026-10-07 |
Change History
| Date | Change |
|---|---|
| 2026-10-07 | Re-read on 2026-10-07 together with a neighbouring clinic's review: the group's website (now six pages, with a new root canal treatment page), its Google listing and reviews, its Facebook page, two review platforms and the Malaysian Dental Council register. Confirmed: named dentists with qualifications, all seven listed here registered at this address; explained services, daily opening including weekends, WhatsApp contact and same-day emergency appointments; no fees are published. Google: 4.9 from 547 reviews, newest dated 2026-09-29. Corrected: one owner reply was found among 15 reviews read (dated 2025-10-08) and none on the 2026 or the lowest-rated reviews, so the clinic is no longer recorded as answering reviews; the complaints about appointments date from 2019, 2022 and 2024, outside the last 24 months, so no current pattern of complaints is recorded. Recorded: the clinic's Facebook page describes conscious sedation only. Still unverified: cone-beam CT on site; Tripadvisor presence was not re-read. Visibility re-checked on 2026-10-07 with the five canonical Penang queries, read once for every card compared; AI Overviews, local results and the first page of web results all counted. The clinic appears in 5 of the five. |
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-09-18 | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: the group's website documents X-ray examinations, daily opening including weekends and photos of the premises, and has no structured data; it does not state that it serves foreign patients. The clinic replies to Google reviews, though not to the critical ones; three 1-star reviews describe appointments not kept or long waits. A Facebook page (98% of 62 recommend) was found; no Tripadvisor listing. Kenneth Wong (5906) and Brenda Sim (5029) are registered at this branch. Google: 4.9 from 543 reviews, newest read dated 2026-08-04. |
| 2026-08-25 | License verification 2026-08-25 against MDC registry: found and matched both named doctors -- Dr. Kenneth Wong (5906, principal registration at this exact Summerton premise, year 2026) and Dr. Brenda Sim (5029, secondary registration here, principal registration at the group's Pulau Tikus branch, year 2026). Premise confirmed as an active registered dental clinic; MDC has no separate clinic license number, so no clinic licence number is shown. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged; recorded Google rating 4.9 (535 reviews, first captured), geo coordinates, and Maps place URL. |
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