Loh Dental Penang
According to our open methodology, this clinic scored 39.4/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #18 of 19 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#1839.4/100
- Best for Expats#1443/100
- Best for Dental Implantsnot ranked
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1828/100
- Best English-speaking Clinics#1846.2/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No clinic website; no clear public anaesthesia/sedation info found (nitrous mentioned on a booking aggregator only).
Summary
Dental clinic on Jalan Perak, Jelutong, founded in 2016 by Dr. Loh and run by a new management team since 2021, according to its Google listing; its Facebook page features braces, clear aligners, ceramic crowns and fillings. Its Google listing shows a 4.9 rating from 553 reviews. Contactable by phone and WhatsApp; no standalone website found.
Strengths
- Reputation & Reviews: 19.5 of 20 points.
- No red flags identified in public sources.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✗ | Has a working website No website: the clinic's Google listing links its Facebook page, and the Facebook page links only an Instagram account. [loh-dental-penang-deepen] [loh-dental-penang-deepen-2] [s1] | 0/4 |
| ? | Dentist names listed | 0/3 |
| ? | Dentist specializations listed Unverified: neither the clinic's Facebook page (About and a year of posts) nor its Google listing states a dentist's qualification, and its Instagram could not be read in full. [loh-dental-penang-deepen-2] [loh-dental-penang-deepen] [loh-dental-penang-deepen-3] | 0/2 |
| ✓ | Real clinic photos Photos of the reception and a treatment room uploaded by the business to its Google listing. [loh-dental-penang-deepen] [s1] | 2/2 |
| ? | Service list published Unverified: neither the clinic's Facebook page nor its Google listing lists its treatments; single posts mention braces, aligners and crowns, and its Instagram could not be read in full. [loh-dental-penang-deepen-2] [loh-dental-penang-deepen] [loh-dental-penang-deepen-3] | 0/3 |
| ✓ | Clear contact details Phone +60 4-281 8081, WhatsApp +60 13-880 0176 and an e-mail address on the clinic's Facebook page; its Google listing gives the WhatsApp number. [loh-dental-penang-deepen-2] [loh-dental-penang-deepen] [s1] | 2/2 |
| ✗ | English website version No website, so no English website version. [loh-dental-penang-deepen] [loh-dental-penang-deepen-2] | 0/2 |
| ✓ | Address and map published 337G, 1st Floor, Jalan Perak, Jelutong, on the clinic's Facebook page, with a pin on its Google listing. [loh-dental-penang-deepen-2] [loh-dental-penang-deepen] [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ? | Prices or price ranges published | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-25 [loh-dental-penang-refresh] | 6/6 |
| ✓ | Google review volume [loh-dental-penang-refresh] | 3/3 |
| ✓ | Review recency [loh-dental-penang-refresh] | 3/3 |
| ✓ | Clinic responds to reviews The owner replies to reviews on Google: 8 of the 10 reviews read carry an owner reply, 5 of them to reviews from the last 12 months; the latest reply is dated 2026-10-05 (to a review of 2026-10-03). [loh-dental-penang-deepen-4] | 2/2 |
| ✓ | No recurring complaints [s1] | 2/2 |
| ✓ | No suspicious review patterns The 10 Google reviews read (dated 2018-06-08 to 2026-10-03, from accounts with 2–91 reviews) show no burst of five-star reviews and no repeated opening wording; star histogram 1★ 13 / 2★ 3 / 3★ 1 / 4★ 9 / 5★ 541. [loh-dental-penang-deepen-4] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Loh Dental Penang" and "Loh Dental" (2026-10-02); the clinic has no website of its own. [loh-dental-penang-presence] [loh-dental-penang-presence-2] | 0/0.5 |
| ✓ | Other review platforms Listed on WhatClinic (3 reviews, rating 4.8/5). [loh-dental-penang-platforms] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ? | Clear service explanations | 0/1 |
| ✓ | Convenient opening hours Open until 9pm on weekdays and on Saturday and Sunday, per the clinic's Google listing. [loh-dental-penang-deepen] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang", "Penang dental clinic for expats".
| ? | Mentioned for: best dentist Penang | 0/1 |
| ? | Mentioned for: English speaking dentist Penang | 0/1 |
| ? | Mentioned for: dental implants Penang | 0/1 |
| ? | Mentioned for: emergency dentist Penang | 0/1 |
| ? | Mentioned for: Penang dental clinic for expats | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ? | Dedicated service pages | 0/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1SmileBay Dental Surgery (Bay Avenue, Bayan Lepas)69.3 of 100View report →
- #1SmileBay Dental Surgery (Island Plaza)69.3 of 100View report →
- #3The Garden Dental31.7 of 100View report →
Measured by Ansmeter, 8 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Dentist names listed
- Information Transparency: Dentist specializations listed
- Information Transparency: Service list published
- Price Transparency: Prices or price ranges published
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Implantology
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Clear service explanations
- AI & Search Visibility: Mentioned for: best dentist Penang
- AI & Search Visibility: Mentioned for: English speaking dentist Penang
- AI & Search Visibility: Mentioned for: dental implants Penang
- AI & Search Visibility: Mentioned for: emergency dentist Penang
- AI & Search Visibility: Mentioned for: Penang dental clinic for expats
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Google indexing quality
- AI & Search Visibility: Dedicated service pages
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Phone | +60 13-880 0176 |
|---|---|
| +60 13-880 0176 | |
| https://www.facebook.com/lohsdentalpenang/ | |
| Google Maps | Map listing |
| Address | 337G, 1st Floor, Jalan Perak, Jelutong, 11600 George Town, Penang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://loh-dental-penang-53430.baydimalaysia.com/ | address, phone | 2026-07-14 |
| s2 | https://smilejet.app/malaysia/george-town | 4.9 rating, 76 reviews | 2026-07-14 |
| loh-dental-penang-refresh | https://www.google.com/maps/place/Loh+Dental+Penang/@5.399935,100.3… | most recent review 2 weeks ago (as of 2026-08-25) | 2026-08-25 |
| loh-dental-penang-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | Malaysian Dental Council register, data as of 2026-09-18, practitioners listed at KLINIK PERGIGIAN LOH, 337G-01 JALAN PERAK, 11600 JELUTONG: KEVIN ONG SHI JIE (14731), TEH YEN QI (13220), YEW YUN QING (12622), LIM BOON HUI (10355), LIM YEW WAN AMELIA (5388), CHEW CHUN LIN (4593), NG WEI LIN (16739), LOH QI YUAN (13686), ANG HUI CHYI (9457), HENG EU PHEI (8314), GOH JING HONG (14922) | 2026-09-18 |
| loh-dental-penang-deepen | https://www.google.com/maps?cid=5074516818501449338&hl=en | Google listing read on 2026-09-30: 337G-1 St Floor, Jalan Perak, Jelutong, 11600 George Town, with its map pin; phone +60 13-880 0176; its website field links to the clinic's Facebook page; the owner's description says the clinic was founded in 2016 by Dr. Loh and passed to a new management team in 2021, and lists no services; open until 9pm Monday to Friday and on Saturday and Sunday afternoons; 2 of the 4 photos in its strip were uploaded by the business (2024-11-25), showing the reception and a treatment room | 2026-09-30 |
| loh-dental-penang-deepen-2 | https://www.facebook.com/lohsdentalpenang/ | Facebook page "Loh Dental Penang" (read 2026-09-30, About and all posts of the past year): About gives 337G, 1st Floor, Jalan Perak, George Town 11600, phone +60 4-281 8081, WhatsApp +60 13-880 0176, e-mail lohdental9@gmail.com and, as its only web link, an Instagram account; its three posts of the past year (a ceramic-crown post, a thank-you post and a closure notice) and its intro name no dentist or qualification and publish no service list or price | 2026-09-30 |
| loh-dental-penang-deepen-3 | https://www.instagram.com/lohdentalpenang/ | Instagram account @lohdentalpenang, linked from the clinic's Facebook page (read 2026-09-30 through its public embed): 28 posts, the newest dated 2025-10-07; only the latest posts are visible without logging in | 2026-09-30 |
| loh-dental-penang-platforms | https://www.whatclinic.com/dentists/malaysia/penang/george-town/loh… | WhatClinic: profile of Loh Dental Penang, 337 G - 1ST FLOOR ,JALAN PERAK, GEORGETOWN; 3 reviews, rating 4.8/5 (checked 2026-10-01) | 2026-10-01 |
| loh-dental-penang-presence | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Loh%20De… | TripAdvisor's own type-ahead search for "Loh Dental Penang", read 2026-10-02: 12 results (destinations, attractions and businesses, hotels, restaurants), none of them this clinic | 2026-10-02 |
| loh-dental-penang-presence-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Loh%20De… | TripAdvisor's own type-ahead search for "Loh Dental", read 2026-10-02: 12 results (destinations, attractions and businesses, hotels, restaurants), none of them this clinic | 2026-10-02 |
| loh-dental-penang-deepen-4 | https://www.google.com/maps?cid=5074516818501449338&hl=en | Google listing "Loh Dental Penang" (Dental clinic), read 2026-10-05 in two review orders (the five lowest-rated and the five newest): rated 4.9 from 567 reviews (1★ 13 / 2★ 3 / 3★ 1 / 4★ 9 / 5★ 541); 10 distinct reviews read, dated 2018-06-08 to 2026-10-03, 8 with an owner reply | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): the owner replies to reviews; no sign of manipulated reviews. |
| 2026-10-02 | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-09-30 | Re-read on 2026-09-30 on the clinic's own Facebook page (About and a year of posts), Google listing and Instagram: contacts, address, clinic photos and the absence of a website now rest on them; no English website version, and evening and weekend hours recorded. Corrected: dentist specializations and the service list to unverified, as neither channel publishes them and the clinic's Instagram could not be read in full. |
| 2026-08-25 | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN LOH, year 2026) with 4 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed no website and address unchanged; Maps phone +60 13-880 0176 differs from stored +60 4-281 8081, recorded as correction; Google rating 4.9 (matches stored), review count up from 76 to 553, geo coordinates, and Maps place URL. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.