The Garden Dental
According to our open methodology, this clinic scored 53.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #6 of 18 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#653.2/100
- Best for Expats#256/100
- Best for Dental Implants#448/100
- Best for Emergency Dental Care#360/100
- Best Price Transparency#1136.1/100
- Best English-speaking Clinics#161.5/100
- Best for Families / Children#360.9/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Clinic site (thegardendental.com.my) mentions 'Pain-Free' care but no anaesthesia/sedation specifics.
Summary
Dental clinic on Jalan Masjid Negeri offering Invisalign/orthodontics, implants, veneers, pediatric care, emergency treatment and general dentistry. English website with WhatsApp contact and daily opening hours; prices and dentist names not published. Directory listing reports a 4.9 Google rating (66 reviews).
Strengths
- Information Transparency: 17 of 20 points.
- Communication & Service: 8.5 of 10 points.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✗ | Dentist names listed [s1] | 0/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos [s1] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published [s1] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-25 [the-garden-dental-refresh] | 6/6 |
| ✓ | Google review volume [the-garden-dental-refresh] | 3/3 |
| ✓ | Review recency [the-garden-dental-refresh] | 3/3 |
| ? | Clinic responds to reviews | 0/2 |
| ✓ | No recurring complaints [s1] | 2/2 |
| ? | No suspicious review patterns | 0/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms [s1] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery [s1] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care [s1] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible [s1] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours [s1] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang", "Penang dental clinic for expats".
| ? | Mentioned for: best dentist Penang | 0/1 |
| ? | Mentioned for: English speaking dentist Penang | 0/1 |
| ? | Mentioned for: dental implants Penang | 0/1 |
| ? | Mentioned for: emergency dentist Penang | 0/1 |
| ? | Mentioned for: Penang dental clinic for expats | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
- low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -4 points (capped at -20).
Data We Could Not Verify
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: No suspicious review patterns
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- AI & Search Visibility: Mentioned for: best dentist Penang
- AI & Search Visibility: Mentioned for: English speaking dentist Penang
- AI & Search Visibility: Mentioned for: dental implants Penang
- AI & Search Visibility: Mentioned for: emergency dentist Penang
- AI & Search Visibility: Mentioned for: Penang dental clinic for expats
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://thegardendental.com.my/ |
|---|---|
| Phone | +60 16-438 3911 |
| +60 16-438 3911 | |
| https://www.facebook.com/thegardendental/ | |
| Google Maps | Map listing |
| Address | 26P, Jalan Masjid Negeri, Taman Guan Joo Seng, 11600 George Town, Penang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://thegardendental.com.my/ | name, address, phone, WhatsApp, services, English site | 2026-07-14 |
| s2 | https://smilejet.app/malaysia/george-town | 4.9 rating, 66 reviews | 2026-07-14 |
| the-garden-dental-refresh | https://www.google.com/maps/place/The+Garden+Dental/@5.3957652,100.… | most recent review 4 weeks ago (as of 2026-08-25) | 2026-08-25 |
| the-garden-dental-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | searched: Premise Name='KLINIK', State=PULAU PINANG -> KLINIK PERGIGIAN THE GARDEN DENTAL at 26-P Jalan Masjid Negeri, Georgetown, matching this clinic's address, 5 dentists listed, year 2026 | 2026-08-25 |
Change History
| Date | Change |
|---|---|
| 2026-08-25 | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN THE GARDEN DENTAL, year 2026) with 5 MDC-licensed dentists on file; no separate clinic license number exists in this registry so clinicLicense left null. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address and phone unchanged; recorded Google rating 5.0 (up from stored 4.9), review count up from 66 to 768, geo coordinates, and Maps place URL. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.