Eversmile Dental Penang
According to our open methodology, this clinic scored 46.1/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #16 of 19 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#1646.1/100
- Best for Expats#1052.8/100
- Best for Dental Implants#1441.7/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1538.5/100
- Best English-speaking Clinics#1557.5/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No clinic website; no public anaesthesia/sedation info found.
Summary
Dental clinic on Jalan Burma, Pulau Tikus, open since 2018, whose Google listing names routine check-ups, dental pain management, dentures, braces, clear aligners and dental implants among its services; its Facebook page regularly announces Invisalign open days. Its Google listing shows a 4.8 rating from 109 reviews. Closed on Wednesdays and open the other six days, including weekends.
Strengths
- Reputation & Reviews: 17.5 of 20 points.
- Communication & Service: 9 of 10 points.
- No red flags identified in public sources.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✗ | Has a working website No website: the clinic's Google listing links its Facebook page, which links only WhatsApp and Instagram. [eversmile-dental-penang-deepen] [eversmile-dental-penang-deepen-2] [s1] | 0/4 |
| ? | Dentist names listed | 0/3 |
| ? | Dentist specializations listed Unverified: neither the clinic's Facebook page (About and a year of posts) nor its Google listing names a dentist or a qualification, and its Instagram could not be read in full. [eversmile-dental-penang-deepen-2] [eversmile-dental-penang-deepen] [eversmile-dental-penang-deepen-3] | 0/2 |
| ✓ | Real clinic photos A photo of the clinic's interior uploaded by the business to its Google listing. [eversmile-dental-penang-deepen] [s1] | 2/2 |
| ✓ | Service list published The owner's description on the clinic's Google listing lists check-ups, pain management, dentures, braces, clear aligners and implants. [eversmile-dental-penang-deepen] [s1] | 3/3 |
| ✓ | Clear contact details Phone +60 4-217 0343, a WhatsApp link and an e-mail address on the clinic's Facebook page; its Google listing gives the WhatsApp number. [eversmile-dental-penang-deepen-2] [eversmile-dental-penang-deepen] | 2/2 |
| ✗ | English website version No website, so no English website version. [eversmile-dental-penang-deepen] [eversmile-dental-penang-deepen-2] | 0/2 |
| ✓ | Address and map published 389-A Jalan Burma, Pulau Tikus, on the clinic's Facebook page, with a pin on its Google listing. [eversmile-dental-penang-deepen-2] [eversmile-dental-penang-deepen] [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ? | Prices or price ranges published | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ✓ | Consultation price listed The clinic's Facebook page offers a complimentary orthodontic consultation at its Invisalign open days, most recently 11-13 September 2026. [eversmile-dental-penang-deepen-4] | 2/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [eversmile-dental-penang-refresh] | 5/6 |
| ◐ | Google review volume as of 2026-09-26; previously 102 [eversmile-dental-penang-gbp-2026-09-26] | 2/3 |
| ✓ | Review recency [eversmile-dental-penang-refresh] | 3/3 |
| ✓ | Clinic responds to reviews The owner has replied to reviews on Google: 5 of the 10 reviews read carry an owner reply; the latest reply is dated 2024-03-21 (to a review of 2024-03-14). [eversmile-dental-penang-deepen-5] [gm-replies] | 2/2 |
| ✓ | No recurring complaints [s1] | 2/2 |
| ✓ | No suspicious review patterns The 10 Google reviews read (dated 2023-01-17 to 2026-09-14, from accounts with 2–183 reviews) show no burst of five-star reviews and no repeated opening wording; star histogram 1★ 4 / 2★ 1 / 3★ 0 / 4★ 2 / 5★ 102. [eversmile-dental-penang-deepen-5] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Eversmile Dental Penang" and "Eversmile Dental" (2026-10-02); the clinic has no website of its own. [eversmile-dental-penang-presence] [eversmile-dental-penang-presence-2] | 0/0.5 |
| ✓ | Other review platforms [s1] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ✓ | Response speed [s1] | 1.5/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible [s1] | 1.5/1.5 |
| ? | Clear service explanations | 0/1 |
| ✓ | Convenient opening hours Open on Saturday and Sunday, per the clinic's Google listing; closed on Wednesdays. [eversmile-dental-penang-deepen] [s1] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang", "Penang dental clinic for expats".
| ? | Mentioned for: best dentist Penang | 0/1 |
| ? | Mentioned for: English speaking dentist Penang | 0/1 |
| ? | Mentioned for: dental implants Penang | 0/1 |
| ? | Mentioned for: emergency dentist Penang | 0/1 |
| ? | Mentioned for: Penang dental clinic for expats | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ? | Dedicated service pages | 0/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1SmileBay Dental Surgery (Bay Avenue, Bayan Lepas)69.3 of 100View report →
- #1SmileBay Dental Surgery (Island Plaza)69.3 of 100View report →
- #3The Garden Dental31.7 of 100View report →
Measured by Ansmeter, 8 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Dentist names listed
- Information Transparency: Dentist specializations listed
- Price Transparency: Prices or price ranges published
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: X-ray / imaging price listed
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Oral surgery
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Clear service explanations
- AI & Search Visibility: Mentioned for: best dentist Penang
- AI & Search Visibility: Mentioned for: English speaking dentist Penang
- AI & Search Visibility: Mentioned for: dental implants Penang
- AI & Search Visibility: Mentioned for: emergency dentist Penang
- AI & Search Visibility: Mentioned for: Penang dental clinic for expats
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Google indexing quality
- AI & Search Visibility: Dedicated service pages
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Phone | +60 11-1122 8859 |
|---|---|
| https://www.facebook.com/eversmiledentalpenang/ | |
| Google Maps | Map listing |
| Address | 389-A, Jalan Burma, Pulau Tikus, 10350 George Town, Penang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.yelp.com/biz/eversmile-dental-george-town | address, services | 2026-07-14 |
| s2 | https://smilejet.app/malaysia/george-town | 4.8 rating, 69 reviews | 2026-07-14 |
| eversmile-dental-penang-refresh | https://www.google.com/maps/place/Eversmile+Dental+Penang/@5.431681… | most recent review 2 months ago (as of 2026-08-25) | 2026-08-25 |
| eversmile-dental-penang-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | Malaysian Dental Council register, data as of 2026-09-18, practitioners listed at KLINIK PERGIGIAN EVERSMILE, 389-A JALAN BURMA PULAU TIKUS, 10350 GEORGETOWN: ALEXANDER LIM AIK BENG (5405), SOH KE JIA (11691), CHEONG EI LENG (5406) | 2026-09-18 |
| gm-replies | https://www.google.com/maps?cid=12548998368467902055&hl=en | Reviews read on the clinic's Google listing 2026-09-11: 3 of 5 carry a reply from the practice, newest 2026-05-25 | 2026-09-11 |
| eversmile-dental-penang-gbp-2026-09-26 | https://www.google.com/maps?cid=12548998368467902055&hl=en | Google listing read on 2026-09-26: rating 4.8 from 109 reviews; star histogram 1★ 4 / 2★ 1 / 3★ 0 / 4★ 2 / 5★ 102; newest review dated 2026-09-14. | 2026-09-26 |
| eversmile-dental-penang-deepen | https://www.google.com/maps?cid=12548998368467902055&hl=en | Google listing read on 2026-09-30: 389-A, Jalan Burma, Pulau Tikus, 10350 George Town, with its map pin; phone +60 11-1122 8859; its website field links to the clinic's Facebook page; the owner's description (opened in 2018) lists routine check-ups, dental pain management, dentures, orthodontic braces, clear aligners and dental implants; closed on Wednesdays; a photo uploaded by the business shows the clinic's logo wall | 2026-09-30 |
| eversmile-dental-penang-deepen-2 | https://www.facebook.com/eversmiledentalpenang/ | Facebook page "Eversmile Dental Penang" (read 2026-09-30, About and all posts of the past year): About gives 389-A Jalan Burma, Pulau Tikus, George Town 10350, phone +60 4-217 0343, e-mail eversmiledental389a@gmail.com, a WhatsApp link (wa.me/601111228859) and its Instagram account, and no website; the posts name no dentist and no qualification | 2026-09-30 |
| eversmile-dental-penang-deepen-3 | https://www.instagram.com/eversmiledentalpenang/ | Instagram account @eversmiledentalpenang, linked from the clinic's Facebook page (read 2026-09-30 through its public embed): 559 posts, the newest dated 2026-07-23; only the latest posts are visible without logging in | 2026-09-30 |
| eversmile-dental-penang-deepen-4 | https://www.facebook.com/photo/?fbid=1512188344260560&set=a.4259392… | Facebook post of 2026-09-08 announcing an Invisalign open day on 11-13 September 2026 with a complimentary iTero scan, smile simulation and "1-on-1 Personalized Orthodontic Consultation" | 2026-09-30 |
| eversmile-dental-penang-presence | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Eversmil… | TripAdvisor's own type-ahead search for "Eversmile Dental Penang", read 2026-10-02: 12 results (attractions and businesses, hotels), none of them this clinic | 2026-10-02 |
| eversmile-dental-penang-presence-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Eversmil… | TripAdvisor's own type-ahead search for "Eversmile Dental", read 2026-10-02: 12 results (attractions and businesses, hotels), none of them this clinic | 2026-10-02 |
| eversmile-dental-penang-deepen-5 | https://www.google.com/maps?cid=12548998368467902055&hl=en | Google listing "Eversmile Dental Penang" (Dental clinic), read 2026-10-05 in two review orders (the five lowest-rated and the five newest): rated 4.8 from 109 reviews (1★ 4 / 2★ 1 / 3★ 0 / 4★ 2 / 5★ 102); 10 distinct reviews read, dated 2023-01-17 to 2026-09-14, 5 with an owner reply | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-10-02 | Online presence checked 2026-10-02: no TripAdvisor listing found. |
| 2026-09-30 | Re-read on 2026-09-30 on the clinic's own Facebook page (About and a year of posts), Google listing and Instagram: service list, clinic photos, address and the absence of a website now rest on them; contacts, no English website version and a free consultation at its open days recorded. Corrected: dentist specializations to unverified, as neither channel names a dentist or a qualification and the clinic's Instagram could not be read in full. |
| 2026-09-29 | Corrected 2026-09-29: review count 109 (was 102) from the Google listing on 2026-09-26. |
| 2026-09-11 | Rechecked whether this practice answers its Google reviews by reading the reviews on its own Google listing on 2026-09-11: confirmed, 3 of the 5 reviews read carry a dated reply from the practice, the newest dated 2026-05-25. |
| 2026-08-25 | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN EVERSMILE, year 2026) with 2 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed no website and address unchanged; recorded phone +60 11-1122 8859 (was unlisted), Google rating 4.8 (matches stored), review count up from 69 to 102, geo coordinates, and Maps place URL. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.