SmileBay Dental Surgery (Island Plaza)
According to our open methodology, this clinic scored 77.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #1 of 19 ranked clinics · Last checked: 18 September 2026
77.8/100
69.3 of 100
Visibility in ChatGPT and Gemini answers
How often ChatGPT and Gemini name this clinic when a patient asks them to recommend a dentist. Measured by Ansmeter, 8 October 2026.
Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Positions by Rating Profile
- Overall Transparency & Trust#177.8/100
- Best for Expats#177.8/100
- Best for Dental Implants#175/100
- Best for Emergency Dental Care#184/100
- Best Price Transparency#351.5/100
- Best English-speaking Clinics#182/100
- Best for Families / Children#184.5/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented The website states implant surgery is done under local anaesthesia and mentions "sedation options" without describing general anaesthesia or sedation where the patient is asleep. [smilebay-dental-surgery-island-plaza-sedation] [smilebay-dental-surgery-island-plaza-deepen-20]
Summary
SmileBay Dental Surgery at Island Plaza (Island 88) in Tanjung Tokong, one of eight SmileBay Dental branches in Penang, open Monday to Saturday. The group site names four dentists at this branch and lists general, cosmetic, orthodontic and implant treatment, with panoramic X-ray at every branch and 3D imaging for implant planning. The site is in English, addresses patients travelling to Penang and publishes no price list.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 19 of 20 points.
- Medical Infrastructure: 15 of 15 points.
- Communication & Service: 8.5 of 10 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website Group website live on 2026-09-18 with a locations page listing this branch's address, phones, hours and dentists, plus service, doctor and technology pages. [s2] [s1] | 4/4 |
| ✓ | Dentist names listed The locations page names four dentists at this branch: Dr Lim Han Chuin, Dr Chin Mei Yun, Dr Ian Foo and Dr Ong Yin Joe; each has a profile on the doctors page. [s1] [smilebay-dental-surgery-island-plaza-deepen] | 3/3 |
| ✓ | Dentist specializations listed Doctor profiles state degrees and training, e.g. Dr Lim Han Chuin: DDS (USM), fellowship in TMD and orofacial pain, orthodontic mini-residency; Dr Ian Foo: implant fellowship. [smilebay-dental-surgery-island-plaza-deepen] | 2/2 |
| ✓ | Real clinic photos Business-uploaded Google photos show the Island Plaza building with SmileBay signage, the branch shopfront, reception and an X-ray room; the website has a virtual tour video of the branch. [smilebay-dental-surgery-island-plaza-deepen-2] [s1] | 2/2 |
| ✓ | Service list published Service pages list general, cosmetic and surgical treatments, from scaling, fillings and root canals to crowns, veneers, Invisalign, implants, bone grafts and sinus lifts. [smilebay-dental-surgery-island-plaza-deepen-3] [smilebay-dental-surgery-island-plaza-deepen-4] [smilebay-dental-surgery-island-plaza-deepen-5] | 3/3 |
| ✓ | Clear contact details Site, Google listing and shopfront agree: mobile +60 17-437 0321, landline 04-890 0600, email enquiry@smilebaydental.com; group WhatsApp +60 12-624 5688 on every page. [s1] [smilebay-dental-surgery-island-plaza-deepen-2] [smilebay-dental-surgery-island-plaza-deepen-6] | 2/2 |
| ✓ | English website version The whole website is in English; there is no other language version. [s2] | 2/2 |
| ✓ | Address and map published Locations page: 118-M-06, Island Plaza, Jalan Tanjung Tokong, with an embedded Google map of this listing and a Waze link; the Google pin (5.4505, 100.3058) is at Island Plaza. [s1] [smilebay-dental-surgery-island-plaza-deepen-2] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No price list or price ranges on the website or Google listing; the only figure is a 2022 blog package (RM140 screening with cleaning) offered at three other branches. [smilebay-dental-surgery-island-plaza-deepen-3] [smilebay-dental-surgery-island-plaza-deepen-4] [smilebay-dental-surgery-island-plaza-deepen-5] [smilebay-dental-surgery-island-plaza-deepen-7] | 0/3 |
| ✗ | Cleaning price listed No cleaning price for this branch; a 2022 blog article prices a RM140 screening package with cleaning only at the Juru, Air Itam and Bayan Baru branches. [smilebay-dental-surgery-island-plaza-deepen-3] [smilebay-dental-surgery-island-plaza-deepen-7] | 0/2 |
| ✗ | Filling price listed The general dentistry page describes tooth fillings without a price; none of the website's service, technology or article pages gives a standing fee. [smilebay-dental-surgery-island-plaza-deepen-3] | 0/2 |
| ✗ | Crown price listed The cosmetic dentistry page describes crowns and bridges without a price; no crown fee appears elsewhere on the website. [smilebay-dental-surgery-island-plaza-deepen-4] | 0/2 |
| ✗ | Implant price listed Implant pages describe the consultation, 3D scan and a treatment plan with a full cost breakdown, but publish no implant price. [smilebay-dental-surgery-island-plaza-deepen-5] [smilebay-dental-surgery-island-plaza-sedation] | 0/2 |
| ✗ | Consultation price listed Free consultations are offered for Invisalign only, as an offer; no consultation fee is published [smilebay-dental-surgery-island-plaza-deepen-8] [smilebay-dental-surgery-island-plaza-deepen-9] | 0/2 |
| ✗ | X-ray / imaging price listed No imaging price; a 2022 article mentions a free radiograph "worth RM120" only as part of a package at three other branches. [smilebay-dental-surgery-island-plaza-deepen-10] [smilebay-dental-surgery-island-plaza-deepen-7] | 0/2 |
Reputation & Reviews
19 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-09-18; star histogram 5*..1* = 226/7/1/1/4 [smilebay-dental-surgery-island-plaza-deepen-2] | 6/6 |
| ◐ | Google review volume as of 2026-09-18; histogram sums to 239 (238 on 2026-08-25) [smilebay-dental-surgery-island-plaza-deepen-2] | 2.5/3 |
| ✓ | Review recency Newest Google review read is dated 2026-07-02 (5 stars). [smilebay-dental-surgery-island-plaza-deepen-2] | 3/3 |
| ✓ | Clinic responds to reviews The owner replies to reviews on Google: 11 of the 12 reviews read carry an owner reply, 7 of them to reviews from the last 12 months; the latest reply is dated 2026-10-01 (to a review of 2026-08-19). [smilebay-dental-surgery-island-plaza-deepen-28] [smilebay-dental-surgery-island-plaza-deepen-2] [smilebay-dental-surgery-island-plaza-deepen-11] [smilebay-dental-surgery-island-plaza-deepen-12] [smilebay-dental-surgery-island-plaza-deepen-13] [smilebay-dental-surgery-island-plaza-deepen-14] | 2/2 |
| ✓ | No recurring complaints All 9 Google reviews read are 5 stars; 1- and 2-star ratings are 5 of 239 (2%); the 3 WhatClinic reviews are positive. No repeated complaint seen. [smilebay-dental-surgery-island-plaza-deepen-2] [smilebay-dental-surgery-island-plaza-deepen-11] [smilebay-dental-surgery-island-plaza-deepen-12] [smilebay-dental-surgery-island-plaza-deepen-13] [smilebay-dental-surgery-island-plaza-deepen-14] [smilebay-dental-surgery-island-plaza-deepen-15] | 2/2 |
| ✓ | No suspicious review patterns The 12 Google reviews read (dated 2019-10-14 to 2026-08-28, from accounts with 1–130 reviews) show no burst of five-star reviews and no repeated opening wording; star histogram 1★ 4 / 2★ 1 / 3★ 1 / 4★ 7 / 5★ 226. [smilebay-dental-surgery-island-plaza-deepen-28] | 2/2 |
| ✓ | Active Facebook presence The group's Facebook page, linked from the website: about 6.8 thousand followers, recommended by 94% of 101 reviews; newest post dated 2026-08-26. [smilebay-dental-surgery-island-plaza-deepen-16] [s2] | 1/1 |
| ✗ | TripAdvisor presence Tripadvisor's own search for SmileBay in Penang returned no listing for the clinic on 2026-09-18. [smilebay-dental-surgery-island-plaza-deepen-17] | 0/0.5 |
| ✓ | Other review platforms WhatClinic: 4.8 from 3 verified patient reviews (2017-2025) for the Island Plaza branch. [smilebay-dental-surgery-island-plaza-deepen-15] | 0.5/0.5 |
Medical Infrastructure
15 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Technology page: every SmileBay branch has a panoramic X-ray machine; a business photo on the Google listing shows a Vatech X-ray unit at this branch. [smilebay-dental-surgery-island-plaza-deepen-10] [smilebay-dental-surgery-island-plaza-deepen-2] | 2/2 |
| ✓ | CBCT (3D imaging) Technology page names the group's CBCT machines; the implant consultation at this branch includes a 3D scan to assess bone density, nerves and sinuses. [smilebay-dental-surgery-island-plaza-deepen-10] [smilebay-dental-surgery-island-plaza-sedation] | 2/2 |
| ✓ | Implantology Surgical page: single and multiple implants, bone grafts, sinus lift, implant-supported dentures; implant consultations are offered at this branch. [smilebay-dental-surgery-island-plaza-deepen-5] [smilebay-dental-surgery-island-plaza-sedation] | 2/2 |
| ✓ | Orthodontics Cosmetic page lists orthodontic treatment, Invisalign and Myobrace; Dr Lim Han Chuin at this branch focuses on Invisalign and clear aligners. [smilebay-dental-surgery-island-plaza-deepen-4] [smilebay-dental-surgery-island-plaza-deepen] | 2/2 |
| ✓ | Oral surgery General page lists extraction; surgical page lists implant placement, bone grafts and sinus lifts. [smilebay-dental-surgery-island-plaza-deepen-3] [smilebay-dental-surgery-island-plaza-deepen-5] | 2/2 |
| ✓ | Pediatric dentistry The branch shopfront lists "Children" among its services and the Google profile describes care "for all ages"; the website offers Myobrace and fissure sealants. [smilebay-dental-surgery-island-plaza-deepen-2] [smilebay-dental-surgery-island-plaza-deepen-4] [smilebay-dental-surgery-island-plaza-deepen-3] [smilebay-dental-surgery-island-plaza-deepen-13] | 1.5/1.5 |
| ✓ | Emergency care The Google profile lists "Emergency dental service" among its categories; the website invites patients at this branch to book a toothache check-up by WhatsApp. [smilebay-dental-surgery-island-plaza-deepen-2] [smilebay-dental-surgery-island-plaza-deepen-18] | 1.5/1.5 |
| ✓ | Works with international patients The website addresses patients travelling to Penang for treatment, offers help with trip planning and asks for country of residence on its enquiry form. [smilebay-dental-surgery-island-plaza-deepen-19] [smilebay-dental-surgery-island-plaza-deepen-6] | 2/2 |
Communication & Service
8.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available A WhatsApp chat button (+60 12-624 5688) is on every page and articles invite booking by WhatsApp; Google reviewers describe booking over WhatsApp. [s2] [smilebay-dental-surgery-island-plaza-deepen-21] [smilebay-dental-surgery-island-plaza-deepen-18] [smilebay-dental-surgery-island-plaza-deepen-2] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken The website is written in English and Google reviews in English describe clear explanations from the dentists. [s2] [smilebay-dental-surgery-island-plaza-deepen-2] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Implant consultations end with a treatment plan and full cost breakdown to take home; the website has an enquiry form and WhatsApp. [smilebay-dental-surgery-island-plaza-sedation] [smilebay-dental-surgery-island-plaza-deepen-6] | 1.5/1.5 |
| ✓ | Clear service explanations Service pages explain each treatment in plain language; the implant consultation page walks through registration, 3D scan, assessment and planning. [smilebay-dental-surgery-island-plaza-deepen-3] [smilebay-dental-surgery-island-plaza-sedation] | 1/1 |
| ✓ | Convenient opening hours Open Monday to Saturday 10:00-18:00, closed Sundays and public holidays; website and Google Business Profile agree. [s1] [smilebay-dental-surgery-island-plaza-deepen-2] | 1.5/1.5 |
AI & Search Visibility
7.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang", "Penang dental clinic for expats".
| ✓ | Mentioned for: best dentist Penang Clinic site on web page 1 (eighth) for "best dentist Penang" on 2026-09-18 [smilebay-dental-surgery-island-plaza-deepen-22] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Penang Clinic site on web page 1 (ninth) for "English speaking dentist Penang" on 2026-09-18 [smilebay-dental-surgery-island-plaza-deepen-23] | 1/1 |
| ✓ | Mentioned for: dental implants Penang Clinic site on web page 1 (fifth) for "dental implants Penang" on 2026-09-18 [smilebay-dental-surgery-island-plaza-deepen-24] | 1/1 |
| ✗ | Mentioned for: emergency dentist Penang Not in the local results or on web page 1 for "emergency dentist Penang" on 2026-09-18 [smilebay-dental-surgery-island-plaza-deepen-25] | 0/1 |
| ✓ | Mentioned for: Penang dental clinic for expats Clinic site on web page 1 (sixth) for "Penang dental clinic for expats" on 2026-09-18 [smilebay-dental-surgery-island-plaza-deepen-26] | 1/1 |
| ✗ | Structured data on website JSON-LD on the 143 website pages describes web pages, blog posts and an Organization with name and URL only; there is no LocalBusiness or Dentist markup. [s2] | 0/1.5 |
| ✓ | Google indexing quality Clinic site first for its name and on web page 1 (fifth) for "dental implants Penang" on 2026-09-18 [smilebay-dental-surgery-island-plaza-deepen-27] [smilebay-dental-surgery-island-plaza-deepen-24] | 2/2 |
| ✓ | Dedicated service pages Separate pages for general, cosmetic and surgical services, plus treatment pages such as the implant consultation guide. [smilebay-dental-surgery-island-plaza-deepen-3] [smilebay-dental-surgery-island-plaza-deepen-4] [smilebay-dental-surgery-island-plaza-deepen-5] [smilebay-dental-surgery-island-plaza-sedation] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr Lim Han Chuin [smilebay-dental-surgery-island-plaza-deepen] [smilebay-dental-surgery-island-plaza-lic] | — | 5771 |
| Dr Chin Mei Yun [smilebay-dental-surgery-island-plaza-deepen] [smilebay-dental-surgery-island-plaza-lic] | — | 11666 |
| Dr Ian Foo [smilebay-dental-surgery-island-plaza-deepen] [smilebay-dental-surgery-island-plaza-lic] | — | 11883 |
| Dr Ong Yin Joe [smilebay-dental-surgery-island-plaza-deepen] [smilebay-dental-surgery-island-plaza-lic] | — | 8361 |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://smilebaydental.com/ |
|---|---|
| Phone | +60 17-437 0321 |
| +60 17-437 0321 | |
| https://www.facebook.com/smilebaydentalsurgerypenang/ | |
| Google Maps | Map listing |
| Address | 118-M-06, Island 88, Jalan Tanjung Tokong, Seri Tanjung Pinang, 10470 Tanjung Tokong, Penang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://smilebaydental.com/our-locations/ | Our Locations page: SmileBay Island Plaza, phones +60 17-437 0321 / +60 4-890 0600, address 118-M-06, Island Plaza, Jalan Tanjung Tokong, Tanjung Tokong, 10470 Penang, "Monday to Saturday : 10am to 6pm", closed on Sundays and public holidays; doctors available Dr Lim Han Chuin, Dr Chin Mei Yun, Dr Ian Foo, Dr Ong Yin Joe; embedded Google map of the branch listing, Waze link and a virtual tour video | 2026-09-18 |
| s2 | https://smilebaydental.com/ | Home page live 2026-09-18: English-language website of the SmileBay Dental group (8 clinics in Penang), hotline +60 12-624 5688 and a WhatsApp chat button on every page, menus for general, cosmetic and surgical services, doctors, technologies and locations; the JSON-LD in the page source is WebSite, WebPage, BreadcrumbList and an Organization with name and URL only | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-sedation | https://smilebaydental.com/dental-implant-consultation-penang/ | Implant consultation page: at "Island Plaza, Weld Quay, Bay Avenue, Juru Sentral or Raja Uda" the first visit includes "a 3D dental scan" to "Assess your bone density and structure" and "Identify nerves and sinuses", then a treatment plan with "Full cost breakdown with optional procedures if needed"; "You can book your surgery on the spot or take the treatment plan home to review."; "The procedure is done under local anaesthesia."; "Sedation and pain management options"; no fee figures | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | Malaysian Dental Council register, data as of 2026-09-18, practitioners' own records list at KLINIK PERGIGIAN SMILEBAY, 118-M-06, ISLAND PLAZA, JALAN TANJUNG TOKONG, 10470 TANJONG TOKONG: LIM HAN CHUIN (5771) and CHIN MEI YUN (11666) as their principal practice; FOO GUANG IAN (11883) and ONG YIN JOE (8361) as an additional practice | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen | https://smilebaydental.com/our-doctors/ | Our Doctors page: profiles with degrees and training, e.g. "Dr Lim Han Chuin, DDS (USM, 2012)" with "Fellowship in TMD, Orofacial Pain & OSA (USA)" (Island 88 and Elit Avenue); "Dr Chin Mei Yun, BDS (AIMST, 2018), FICCDE" (Island 88); "Dr Ian Foo, DDS (MAHSA, 2018)", ICOI fellowship (Weld Quay and Island 88); "Dr Ong Yin Joe, BDS (AIMST, 2015)" (Elit Avenue and Island 88) | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-2 | https://www.google.com/maps?cid=8394241942627336388&hl=en | Google listing 2026-09-18 (claimed): 4.9 from 239 reviews, histogram 5*..1* 226/7/1/1/4; address 118-M-06, Island 88, Jln Tanjung Tokong, 10470 Tanjung Tokong, pin 5.450492,100.3058286; phone +60 17-437 0321; GBP hours Monday-Saturday 10 AM-6 PM, Sunday closed; categories include Dentist and Emergency dental service; owner description: "offering advanced and comfortable dental care for all ages"; reviews dated 2026-01-22 to 2026-07-02, each with an owner reply, English-language reviews praising clear explanations, one noting that booking "Can do it through WhatsApp"; business-uploaded photos of the Island Plaza building with SmileBay signage, the shopfront, reception and a Vatech X-ray unit; shopfront photo (2025-08-13) whose door lists services including "Children" and hours Monday to Saturday 10am-6pm | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-3 | https://smilebaydental.com/services/general/ | General dentistry page: scaling and polishing, deep cleaning, tooth filling, extraction, dentures and SEMCD, occlusal splint, root canal treatment, topical fluoride and fissure sealant, each explained in a sentence, e.g. "Dental deep cleaning involves special techniques to get rid of plaque, tartar, and bacteria below the gum line down to your tooth roots."; no prices | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-4 | https://smilebaydental.com/services/cosmetic/ | Cosmetic dentistry page: smile makeover, crowns and bridges, veneers, orthodontic treatment, Invisalign ("As an Invisalign Platinum Provider 2024"), teeth whitening and Myobrace, described as "preventive pre-orthodontic treatment that focuses on addressing the underlying causes of crooked teeth", "allowing for natural growth and development"; no prices | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-5 | https://smilebaydental.com/services/surgical/ | Surgical dentistry page: "Single Implant And Multiple Implants", "Bone grafts", "Sinus lift" and "Implant supported denture", with an explanation of how implants fuse with the jawbone; no prices | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-6 | https://smilebaydental.com/contact-us/ | Contact page: enquiry form asking for mobile and WhatsApp number, "Country of Residence", preferred date and time, the service and the clinic location (Bay Avenue (Queensbay) and Island 88 (Tanjung Tokong) among the options); phone +6012-624 5688, email enquiry@smilebaydental.com | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-7 | https://smilebaydental.com/oral-health-a-window-into-your-overall-h… | Blog article, 2022: "SmileBay provides a RM140 dental screening package that includes teeth cleaning and polishing as well as a brief checkup at our Juru, Air Itam and Bayan Baru outlets"; signing up adds "a free digital radiograph worth RM120" | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-8 | https://smilebaydental.com/dont-delay-your-dream-smile-why-invisali… | Invisalign article: "As a trusted dental clinic in Penang, we offer:" "Complimentary Invisalign consultations", "Flexible payment options", "Detailed smile assessments" | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-9 | https://smilebaydental.com/invisalign-vs-braces-penang/ | Invisalign vs braces article: "We offer consultations at Island Plaza and Juru Sentral clinics in Penang."; "Send us a WhatsApp message today to book a free consult" | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-10 | https://smilebaydental.com/our-technologies/ | Our Technologies page: "every SmileBay branch is equipped with a Panoramic 2D X-Ray Machine"; "SmileBay uses high-end CBCT machines such as the Vatech Green16, PaX-i3D Smart"; "All of our SmileBay clinics are equipped with dental intra-oral cameras"; each device explained; no prices | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-11 | https://www.google.com/maps?cid=8394241942627336388&hl=ja | Google listing, Japanese view 2026-09-18: adds a 5-star review of 2019-05-28 (reviewer with 30 reviews) with an owner reply | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-12 | https://www.google.com/maps?cid=8394241942627336388&hl=ko | Google listing, Korean view 2026-09-18: adds a 5-star review of 2026-01-24 by a family whose children were treated during their stay in Penang, with an owner reply of 2026-01-27 | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-13 | https://www.google.com/maps?cid=8394241942627336388&hl=nl | Google listing, Dutch view 2026-09-18: adds a 5-star review of 2022-08-29 mentioning treatment of the reviewer's 4-year-old son, with an owner reply of 2022-09-10 | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-14 | https://www.google.com/maps?cid=8394241942627336388&hl=zh-TW | Google listing, Chinese (Traditional) view 2026-09-18: adds a 5-star review of 2026-01-24 with an owner reply the same day | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-15 | https://www.whatclinic.com/dentists/malaysia/penang/penang-island/s… | WhatClinic listing Smilebay Dental - Island Plaza, 118 Jln Tanjung Tokong: 4.8 from 3 verified patient reviews dated 2017-05-03, 2020-03-16 and 2025-01-02, from patients in Singapore, Australia and Malaysia | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-16 | https://www.facebook.com/smilebaydentalsurgerypenang/ | Facebook page SmileBay Dental Sdn Bhd, linked from every page of the clinic website: about 6.8 thousand followers, recommended by 94% of 101 reviews, address 118-M-6 Island Plaza, Jalan Tanjung Tokong; newest post dated 2026-08-26 | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-17 | https://www.tripadvisor.com/Search?q=SmileBay&geo=298302 | Tripadvisor search 2026-09-18 for "SmileBay" within Penang: the only result is a "SmileBay" attraction in Toucheng, Yilan; no listing for the SmileBay dental clinics in Penang | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-18 | https://smilebaydental.com/toothache-causes-and-treatment-penang/ | Toothache article: "SmileBay Dental clinics are available at Island Plaza, Weld Quay, Bay Avenue, Juru Sentral & Raja Uda"; "Message us on WhatsApp to book a toothache check-up or get advice today." | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-19 | https://smilebaydental.com/why-penang/ | Why Penang? page: "medical tourists visiting Penang"; "Our dental clinics at Island Plaza, Auto City, and Bay Avenue are outfitted with cutting-edge technology and equipment."; "Are you planning a trip to Penang while getting your dental needs attended by us? Let us know if you need any recommendations on where to stay and what to do." | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-20 | https://smilebaydental.com/smile-makeover-penang/ | Smile makeover article: "Most treatments are gentle and done with local anaesthesia. We also offer desensitising or sedation options if needed." | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-21 | https://smilebaydental.com/worn-teeth-treatment-penang/ | Worn teeth article for this branch: "Book a Worn Teeth Consultation in Penang (Island 88)"; crowns and custom night guards explained step by step; "Message us on WhatsApp to book your consultation today" | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-22 | search:best dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 The Garden Dental, 2 Loh Dental Penang, 3 SmileBay Dental Surgery - Air Itam; web page 1 in order: dentistpenang.my, whatclinic.com, penangdentalsurgery.com, thegardendental.com.my, familydental.my, kliniknearme.com.my, islandhospital.com, smilebaydental.com | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-23 | search:English speaking dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 The Garden Dental, 2 Klinik Pergigian Dentabay Georgetown, 3 A Dental Bayan Lepas; web page 1 in order: dentistpenang.my, penangdentalsurgery.com, whatclinic.com, islandhospital.com, wongandsimdental.com, livingsmiledental.com, pah.com.my, hlwe.com.my, smilebaydental.com | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-24 | search:dental implants Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Artius Penang Dental Specialist Centre, 2 The Garden Dental, 3 Wong & Sim Dental Clinic (Pulau Tikus); web page 1 in order: smilebayimplantcentre.com, wongandsimdental.com, dentaldepartures.com, hlwe.com.my, smilebaydental.com, dentistpenang.my, whatclinic.com, familydental.my, islandhospital.com, thegardendental.com.my | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-25 | search:emergency dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Klinik Pergigian Dentabay Georgetown, 2 The Garden Dental, 3 A Dental Bayan Lepas; web page 1 in order: pah.com.my, hlwe.com.my, en.pusatsejahtera.usm.my, islandhospital.com, dentalclinicclosetome.my, wongandsimdental.com, cozytdentalseremban.com.my, quaydentalpenang.com | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-26 | search:Penang dental clinic for expats | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Penang Dental Surgery, 2 The Garden Dental, 3 Wong & Sim Dental Clinic (Pulau Tikus); web page 1 in order: dentistpenang.my, penangdentalsurgery.com, islandhospital.com, wongandsimdental.com, familydental.my, smilebaydental.com, dentaldepartures.com, erufucare.com | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-27 | search:SmileBay Dental Surgery Island Plaza | Google 2026-09-18 (English, gl=my, non-personalised): smilebaydental.com is the first organic result for the clinic's name | 2026-09-18 |
| smilebay-dental-surgery-island-plaza-deepen-28 | https://www.google.com/maps?cid=8394241942627336388&hl=en | Google listing "SmileBay Dental Surgery - Island 88" (Dentist, Cosmetic dentist, Dental hygienist), read 2026-10-05 in 3 review pages (the five lowest-rated, the five newest and 1 further sets of five by relevance, rating or interface language): rated 4.9 from 239 reviews (1★ 4 / 2★ 1 / 3★ 1 / 4★ 7 / 5★ 226); 12 distinct reviews read, dated 2019-10-14 to 2026-08-28, 11 with an owner reply | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 (its lowest-rated and newest reviews with the star histogram): no sign of manipulated reviews. |
| 2026-09-18 | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: the SmileBay group website names four dentists at this branch with their qualifications and documents panoramic X-ray in every branch, 3D imaging for implant consultations, extractions and implant surgery, a free Invisalign consultation and help for patients travelling to Penang; it publishes no price list, and its structured data does not describe the clinic. The branch shopfront lists children's dentistry. The Google listing shows emergency dental service among its categories, hours Monday to Saturday and an owner reply on every review read; no repeated complaint was found. WhatClinic carries three reviews; no Tripadvisor listing was found. Google: 4.9 from 239 reviews, newest read dated 2026-07-02. |
| 2026-08-25 | License verification 2026-08-25 against MDC registry: address confirmed as an actively registered dental premise (KLINIK PERGIGIAN SMILEBAY, year 2026) with 2 MDC-licensed dentists on file; no separate clinic license number exists in this registry, so no clinic licence number is shown. |
| 2026-08-25 | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Uses local anaesthesia; site/third-party mention conscious IV sedation for anxious patients only, not GA/asleep sedation. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live; the mall is now branded 'Island 88' (was 'Island Plaza') so address updated, and Maps phone differs from stored (+60 17-437 0321 vs stored +60 4-890 0600 - clinic's own site lists a separate +60 12-624 5688 hotline); recorded Google rating 4.9 (238 reviews, first captured), geo coordinates, and Maps place URL. |
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