SmileBay Dental Surgery (Island Plaza)
According to our open methodology, this clinic scored 32.6/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #11 of 18 ranked clinics · Last checked: 14 July 2026
Positions by Rating Profile
- Overall Transparency & Trust#1132.6/100
- Best for Expats#1232.5/100
- Best for Dental Implants#1026/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#820.8/100
- Best English-speaking Clinics#1238/100
- Best for Families / Children#534.1/100
Summary
One of eight SmileBay Dental branches across Penang, located at Island Plaza in Tanjung Tokong. Offers implants, Invisalign, crowns and general dentistry. Group markets to expat and international patients. English-language website with multiple locations and published contact details.
Strengths
- Information Transparency: 20 of 20 points.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed [s1] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos [s1] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ? | Prices or price ranges published | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ? | Google rating (Bayesian-adjusted) | 0/6 |
| ? | Google review volume | 0/3 |
| ? | Review recency | 0/3 |
| ? | Clinic responds to reviews | 0/2 |
| ? | No recurring complaints | 0/2 |
| ? | No suspicious review patterns | 0/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms [s1] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ? | Oral surgery | 0/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ? | Emergency care | 0/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible [s1] | 1.5/1.5 |
| ? | Clear service explanations | 0/1 |
| ? | Convenient opening hours | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang", "Penang dental clinic for expats".
| ? | Mentioned for: best dentist Penang | 0/1 |
| ? | Mentioned for: English speaking dentist Penang | 0/1 |
| ? | Mentioned for: dental implants Penang | 0/1 |
| ? | Mentioned for: emergency dentist Penang | 0/1 |
| ? | Mentioned for: Penang dental clinic for expats | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. Missing items are penalised.
Clinic operating licence: not published on the clinic’s website — penalty applied
Dentists & professional licences
The clinic does not publish the dentists working there or their professional licence numbers — penalty applied.
Red Flags
- medium Clinic operating licence not published (-4 pts) — The clinic does not publish its operating licence or registration number (derived from data).
- medium Dentists / their licences not listed (-4 pts) — The clinic does not publish its dentists with their professional licence numbers (derived from data).
Red-flag penalty applied: -8 points (capped at -20).
Data We Could Not Verify
- Price Transparency: Prices or price ranges published
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Google rating (Bayesian-adjusted)
- Reputation & Reviews: Google review volume
- Reputation & Reviews: Review recency
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: No recurring complaints
- Reputation & Reviews: No suspicious review patterns
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Oral surgery
- Medical Infrastructure: Emergency care
- Communication & Service: Response speed
- Communication & Service: Clear service explanations
- Communication & Service: Convenient opening hours
- AI & Search Visibility: Mentioned for: best dentist Penang
- AI & Search Visibility: Mentioned for: English speaking dentist Penang
- AI & Search Visibility: Mentioned for: dental implants Penang
- AI & Search Visibility: Mentioned for: emergency dentist Penang
- AI & Search Visibility: Mentioned for: Penang dental clinic for expats
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://smilebaydental.com/ |
|---|---|
| Phone | +60 4-890 0600 |
| +60 17-437 0321 | |
| https://www.facebook.com/smilebaydentalsurgerypenang/ | |
| Address | 118-M-06, Island Plaza, Jalan Tanjung Tokong, 10470 Tanjung Tokong, Penang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://smilebaydental.com/our-locations/ | address, phone, WhatsApp, branch network | 2026-07-14 |
| s2 | https://smilebaydental.com/ | services and English website | 2026-07-14 |
Change History
| Date | Change |
|---|
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